Air Freight Import & Export Co-ordinator Apprentice

Freight Forwarding Apprentice

We are recruiting for a Freight Forwarding Apprentice to assist our customers' booking process and intended to support and expand our growing business. The successful candidate will learn all aspects of freight forwarding within a busy freight forwarding company, with opportunities to progress.

Wage

• £16,000 a year
• Minimum wage rates (opens in new tab)
• Performance increases throughout employment.

Training Course

• International freight forwarding specialist (level 3)

Hours

• Monday - Friday, between 9.00am - 5.30pm.
• 37 hours 30 minutes a week

Start Date

• Friday 14 August 2026

Duration

• 1 year 6 months

Positions Available

• 1

What You'll Do at Work

Freight Forwarding Customer Services Apprentice is to assist our customers' booking process and is intended to support and expand our growing business.

• Learning to apply a range of skills in order to provide an excellent service to customers, including answering and responding to emails, data entry and assisting with general administrative duties.
• This role is an ongoing learning role within a busy Freight Forwarding company, with opportunities to progress.
• Assisting the general administration of the customer booking process.
• Data entry of work in NetFreight (Operational System).
• Development of Knowledge of Air, Sea and Road Freight markets and procedures.
• Airline bookings, preparation of export documentation.
• Liaising with transport department to book collections, deliveries, airport transfers etc.
• Support the business in maintaining a positive and enjoyable working experience, aligned with our culture and values.
• Working openly and collaboratively in a small operational team, good communication skills, attention to detail, and the ability to prioritise and organise your workload are essential.
• A major aspect of the role will require communication with customers directly, so a positive attitude and friendly professional demeanour are also critical.

Where You'll Work

UNIT 5
THE POLYGON BUSINESS CENTRE
DAVID ROAD
COLNBROOK
SL3 0QT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Training provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
• Training course: International freight forwarding specialist (level 3)
• Understanding apprenticeship levels (opens in new tab)

What You'll Learn

• Course contents
• Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
• Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
• Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
• Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
• Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
• Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
• Identify and source data from customers, systems or colleagues.
• Identify and resolve problems in line with responsibilities.
• Create and maintain productive working relationships with internal and external customers.
• Adapt communication based on the situation and the audience.
• Identify problems outside of limits of responsibility and escalate within company policy.
• Communicate in writing, preparing communications on technical matters.
• Communicate with others verbally, including internal and external customers.
• Air. Use and adapt terminology appropriate to the air freight industry.
• Air. Select and use documentation appropriate to the air freight industry.
• Ocean. Use and adapt terminology appropriate to the ocean freight industry.
• Ocean. Select and use documentation appropriate to the ocean freight industry.
• Road. Use and adapt terminology appropriate to the road freight industry.
• Road. Select and use documentation appropriate to the road freight industry.
• Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
• Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
• Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
• Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
• Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
• Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
• Identify and source data from customers, systems or colleagues.
• Identify and resolve problems in line with responsibilities.
• Create and maintain productive working relationships with internal and external customers.
• Adapt communication based on the situation and the audience.
• Identify problems outside of limits of responsibility and escalate within company policy.
• Communicate in writing, preparing communications on technical matters.
• Communicate with others verbally, including internal and external customers.