Willis Aviation
Aircraft Operations Agent (Part-Time)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Aircraft Operations Agent (Part-Time)
Location: Teesside International Airport
Contract: Part-Time
Shift Pattern: 2 x 12-hour shifts, followed by 6 days off
Looking for a Part-Time Role with Exceptional Work-Life Balance?
Join Willis Aviation Services Limited (WASL) as an Aircraft Operations Agent and enjoy a unique working pattern of two 12-hour shifts followed by six consecutive days off. This is an exciting opportunity to work in the fast-paced world of private aviation and cargo operations, where no two days are the same. You'll play a key role in delivering outstanding customer service, supporting aircraft turnarounds and ensuring safe, efficient operations at Teesside International Airport. Whether you have previous aviation experience or are looking to start a career in the industry, full training will be provided.
What You'll Be Doing
As an Aircraft Operations Agent, you'll support the safe and efficient turnaround of aircraft while delivering outstanding customer service to passengers, flight crews, and customers. Your duties will include:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Providing a first-class customer experience to private jet passengers and flight crews.
- Delivering concierge-style services, including assisting with travel arrangements, catering, and customer requests.
- Marshalling aircraft onto stands and operating ground support equipment safely.
- Assisting flight crews with flight planning, communications, and baggage handling.
- Coordinating aircraft arrivals and departures with UK Border Force, Special Branch, and airport authorities.
- Ensuring passengers and baggage are processed in line with UK aviation security requirements and airport procedures.
- Arranging aircraft refuelling with the airport fuel supplier.
- Maintaining the executive lounge, reception, and office areas to a high standard.
- Managing stock levels and processing customer invoicing.
- Building strong relationships with customers and airport partners.
- Supporting cargo operations by operating ground service equipment and communicating with ground crews via headsets.
- Participating in shift handovers and maintaining accurate operational records.
- Carrying out any additional duties as directed by the Aircraft Operations Manager.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We're Looking For
We're looking for someone who is customer-focused, proactive, and enjoys working as part of a team. You'll ideally have:
- Previous experience in aviation, ground handling, customer service, or cargo operations (preferred but not essential).
- Excellent communication and organizational skills.
- A positive, flexible attitude and willingness to learn.
- Good IT skills, including Microsoft Office.
- The ability to work outdoors in all weather conditions.
- A Full UK Driving Licence.
- A valid Airside Driving Permit (ADP), or the ability to obtain one.
Why Join WASL?
- Part-time contract with an excellent work-life balance.
- Work just two 12-hour shifts before enjoying six consecutive days off.
- Full training and ongoing development.
- A varied role combining customer service, aircraft operations, and cargo handling.
- Opportunities to develop your career within the aviation industry.
- Supportive team environment.
- Competitive salary and benefits package.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills