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Airlines Operations Executive
Partnerships Associate – Airlines (Shoreditch, Hybrid/Remote)
Join Us – We’re Making Travel Effortless
Travel is essential to our lives, from reuniting with loved ones to exciting adventures and business trips. Yet, too often, the journey itself is frustrating. Today, over 4 billion airline passengers rely on technology that doesn’t match modern expectations.
We’re rebuilding the foundational systems supporting the travel industry to unravel complexity and simplify the future of travel. Building on our Y Combinator (S18) launch and funded by top investors like Benchmark, Blossom, Index Ventures and Kima Ventures—we’re scaling to unlock seamless travel experiences.
Partnerships at Duffel
Partnerships owns Duffel’s global supply strategy with airlines, hotels, cars, and emerging verticals. By working directly with suppliers, we unlock high-quality content, build commercial frameworks, and ensure our platform scales with industry needs.
As our airline portfolio grows, so does the complexity of managing relationships, distribution updates, and commercial structures. This role keeps the system running by ensuring everything aligns from both supplier and internal perspectives.
About This Role & Why It Matters
This is the ideal role for someone who thrives in fast-moving environments, enjoys structuring complexity, and makes things happen.
- As an Airlines Partnership Associate, you’ll support the Head of Partnerships by managing airline relationships and ensuring Duffel’s growth pipeline remains dynamic.
- You’ll act as the connective layer between airlines and internal teams, ensuring partner needs are understood, executed, and nothing slips through the cracks.
- You’ll work hands-on with modern airline distribution, collaborating with global carriers and internal partners to drive commercial outcomes.
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This is a role with high visibility. Your ability to execute strategically will have a meaningful impact on how Duffel scales.
What We’re Looking For
Experience
- Previous experience in account management, partnerships, or commercial operations.
- Ability to operate independently, prioritise tasks and escalate when necessary.
Nice-to-Have
- Industry knowledge in aviation, airline commercial models, or distribution (e.g., GDS, NDC).
Key Skills
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Data Literacy
- Comfortable working with data, reporting, and metrics.
- Exposure to tools like SQL, Metabase, or analytics platforms is advantageous.
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Operational Excellence
- Strong organisational and detail-skills, bringing structure to complexity.
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Communication
- Clear, concise communication—translating partner conversations into actionable outcomes internally.
What You’ll Be Working On
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Relationship Management
- Handle day-to-day airline partner communication.
- Respond to NDC updates, distribution queries, and operational requests.
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Reporting & Visibility
- Maintain and develop airline performance reports.
- Track commercial frameworks (commissions, incentives) across suppliers.
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Operational Coordination
- Align internal teams with airline requirements across multiple workstreams.
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Pipeline Support
- Oversee prospective airline engagement, ensuring progress on new relationships.
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- Process Improvement
- Build/documentation and scale processes related to airline partnerships.
Key Details Before Applying
✈️ Location
- London-based: Hybrid work at Shoreditch office (Tuesdays & Thursdays).
- Europe-based: Fully remote.
⚡ Interview Process
- Recruiter screening
- Hiring manager interview
- Final stage interview
🔍 Background Checks & References Offers pending satisfactory checks and employment verification.
Why Join Duffel?
🌍 Live Your Best Life
- Duffel Travel Allowance: Fund your wanderlust.
- Flex Work: 60 work-from-anywhere days per year.
- Sabbaticals & Flexible Bank Holidays for work-life balance.
🔋 Level Up & Give Back
- Study Days: Paid learning time.
- Volunteering Day: One day to contribute to causes you care about.
- Cycle & Electric Car Schemes: Zero-carbon commuting with tax benefits.
🛡️ Essentials, Upgraded
- Family Leave: 26 weeks fully paid for maternity, paternity, and adoption.
- Pensions & Interest-Free Loans: Future-proof and commuting support.
- Eye Tests: Ensuring you stay sharp.
Equal Opportunities
Duffel is an equal opportunities employer. We prioritise diversity of thinking and backgrounds, ensuring recruitment is merit-based only. Applications are welcomed from all, regardless of age, sex, disability, sexual orientation, race, religion or belief.
Recruitment Note:
This role is not open to recruitment agencies. Please review our application guidelines before applying. Unsolicited CVs will be disqualified.
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