How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Airlines Operations Executive
Join Duffel: Making Travel Effortless
Whether it's visiting loved ones, starting an adventure, or taking a career-defining business trip, travel shapes our lives. Yet too many Australians experience unnecessary anxieties and complexities as they work toward their destination.
That’s changing: 4 billion+ airline passengers now depend on outdated technology that hasn’t kept pace with today’s expectations—until now. We’re building the first modern platform for airline partnerships. Our goal is simple: Unlock the global flight inventory, simplify the systems holding it back, and redraw the map of the modern travel experience—so everyone can fly with seamless ease.
We are part of Y Combinator’s S18 cohort and proudly backed by Benchmark, Blossom, Index Ventures & Kima Ventures. Together, we’re constructing the future of connections.
About Duffel’s Partnership Functions
Partnerships at Duffel
The Partnerships team drives Duffel’s global supply strategy across airlines, hotels, and emerging travel verticals. We collaborate directly with key suppliers—** airlines, hotels, and car partners—to secure exceptional content, design flexible commercial frameworks, and scale our platform in line with the industry’s rapid evolution.
Job Title: Partnership Operations Manager
About This Role & Why It Matters
Duffel’s airline partnerships are expanding, and with that growth comes new complexities in managing supplier relationships, commercial frameworks, and operational details. This role is tasked with ensuring everything aligns smoothly and prevents critical items from slipping through the cracks.
Your Core Impact
- You’ll be the connective layer between DF Airlines and the broader Partnerships team—ensuring alignment, support, and action across all internal stakeholders and external partners.
- Manage day-to-day supplier communications and navigate technical negotiations (e.g., NDC distribution pillars, commercial incentives, or regulatory updates).
- Own day-to-day partnership operations, including distributor onboarding, supplier performance, and compliance reporting.
- Work closely with the Head of Partnerships to steer the pipeline, solving supply gaps and scaling commercial infrastructure efficiently.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This role provides immense visibility, rapid learning, and an opportunity to shape how partners translate into global product outcomes. Duffel thrives on high-quality execution, and your work will directly impact the company’s scaling strategy.
What We’re Looking For
Experience & Knowledge
✔ Technical/Commercial Experience: 3+ years in account management, partnerships, or commercial operations, where following through independently is key. ✔ Travel Flyweight (nice to have): Previous experience in airline distribution, familiarity with GDSs, NDC, or airline partnership models. ✔ Data Flair: Hands-on experience with business metrics, financial tracking, or efficiency improvement; exposure to SQL, Metabase, or finance dashboards is a bonus.
Soft & Hard Skills
✔ Operational V-Lit Moments: You thrive in fast-paced environments, prioritise precision, and enjoy turning chaos into clarity. ✔ Emotional EQ (aka “شكوة”): Strong communication skills—both internal and external—to communicate and deliver peace of mind. ✔ Relationship Poise: You’re part diplomat, part problem-solver, bridging gaps between tech and business needs.
What You’ll Do
Key accountabilities include:
-
Airline Management
- Handle queries (NDC changes, curated catalogue arrangements, pricing requests) from airline partners.
- Maintain clear visibility on progress and emerging challenges, ensuring nothing falls through the cracks.
-
Operational Reporting
- Build and maintain performance dashboards—monitoring commercial frameworks (e.g., commissions, incentives, rebates), reporting trends.
-
Process Scaling
- Improve tracking systems, documentation, and processes to help teams scale efficiently.
-
Pipeline Leadership
- Work with the Head of Partnerships to acquire and retain new airline partnerships, maintaining visibility on priority deals.
About Before Applying
Location & Interview Process
- Location: This role is primarily remote-friendly, though London-based applicants are expected to be office-based in Duffel’s Shoreditch HQ on Tuesdays and Thursdays.
- Interview Journey
- Recruitment chat | Warmup call
- Two-way deep dive | Meet the Hiring Manager
- Final step | Serve customers internally by addressing the company’s biggest questions
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Before an offer, background checks & references are required (constantly forming our community).
Why Duffel?
Ten Liberal Benefits
We’re all about producing, growing, and giving: because great work thrives in great cultures.
- Fly Far, Elvised Sensation: Our Duffel Travel Allowance makes your next passport stamp possible.
- Live Options, Work Your Way: World Times – You can take 60 days annually to work from anywhere – ride the waves of inspiration.
Wise Investor: Be the Master
We do things differently when it comes to career growth—our way. Every permanent employee owns equity, meaning your efforts share in the rewards.
Every Incentive Addled As Rewards
We care about brilliance—because everyone deserves pressing rewards.
- We’ve Got Every Fresh & Wild Idea Covered
- No Borders of Knowledge: Paid study days.
- Big Hearts: One Volunteering Day per year(s)—great for those great causes.
- Eco-Friendly Flows: Free electric vehicles and enjoying the bike-to-work scheme tax-free.
We Level Up Together
Laziness and distraction are web bugs; at Duffel, ecosystem listening pays off.
- Power Backing into Bright Future(hood)
- Healthy pensions + perks like interest-free commuting loans.
- Wisdom & Health = Built-in Judge Criteria evolve. That’s why we subsidise regular eye tests yes, and all things health emergencies.
We’re Committed to Equality
Our core values run through everything we do:
- Diverse minds make better decisions.
- Speed meets clarity; we solve real problems, not bureaucracy.
- Diversity and inclusion matter. Our hiring process prioritises only skill and integrity— Whatever your identity: gender, race, religion, ethnicity, or background, we welcome and value everyone.
Agency Partners: ⚠⚠⚠ Fun fact: Duffel doesn’t accept unsolicited CVs. Any direct CVs sent to us violate our policy, and we retain all non-solicited rights. So work alongside us, not against us!
Apply on The Ri.cv site and be part of a space where impact feels good—each day.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location