Optime Group
Airport Customer Host
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Aviation Recruitment experts Optime are searching for Customer Hosts to join a well-respected and successful client at Gatwick Airport. This is an exciting opportunity to represent a major airline.
What's on offer:
- Rate of pay: £13.90 per hour
- Shift Pattern: 4 on / 2 off rolling rota
- Hours per week: 30 hours per week (average)
- Shift Times: Between 03:00am and 9:00pm
- Weekly Pay: (every Friday)
- Temp to Perm: (performance based)
- Free Parking
Key Duties:
- Be the face of the airline giving a great first instruction.
- Deliver excellent customer service throughout the passenger journey.
- Welcome and assist passengers in a friendly and professional manner.
- Support passengers using self-service baggage drop machines.
- Check passports and travel documents to ensure passengers meet airline and destination requirements.
- Ensure hand baggage meets airline size and weight restrictions.
- Process excess baggage payments accurately.
- Follow all airline check-in procedures and airport security requirements.
- Direct passengers to the correct departure areas and answer any questions they may have.
- You will be required to stand for the duration of your shift.
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Shifts:
- The airport operates 7 days per week, and you will work a 4 on / 2 off rolling rota.
- Average 30 hours per week.
- Shifts will vary between 6 & 9 hours in length.
- Shifts between 03:00am and 9:00pm.
- (Shift patterns may be subject to change.)
- An Example: 4 early shifts, 2 days off, 4 afternoon/late shifts, 2 days off, and repeat.
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Requirements:
- Excellent customer service and communication skills.
- Good attention to detail.
- Ability to work independently and as part of a team.
- Right to Work in the UK.
- Happy to stand for long periods.
PLEASE NOTE:
As this position is within the aviation industry, successful applicants must be able to provide a full 5-year checkable history, covering employment, education, and any periods of unemployment.
For an opportunity to interview for this fantastic role, please submit your CV today.
Optime Group is acting as an Employment Business in relation to this vacancy.
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