British Airways
Airport Manager - England & Channel Islands
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A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The Role
Airport Manager - England & Channel Islands
Ready to lead, inspire and make a real impact every day?
Join British Airways' Worldwide Airports Directorate as our Airport Manager – England & Channel Islands, where you'll play a pivotal role in delivering safe, seamless and exceptional airport operations across our regional network.
Based in Manchester, this high-profile operational leadership role sits at the heart of our customer and operational delivery. Supporting the Regional Airports Manager – UK & Ireland, you'll provide critical safety, compliance and operational oversight across Manchester, Newcastle, Jersey and Guernsey, helping to ensure every flight departs safely, efficiently and on time.
This is far more than an airport management role. You'll be the face of British Airways across the region, leading, motivating and influencing a network of suppliers and operational partners responsible for nearly 100 departures every week. Through your leadership, you'll help create an environment where people feel empowered to perform at their best while delivering the high standards our customers expect.
No two days are the same. One moment you could be driving operational improvements and strengthening supplier performance; the next you'll be leading responses to live operational challenges, supporting colleagues through disruption, or identifying opportunities to enhance safety, customer experience and efficiency.
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What You’ll Do
- Lead the operational performance delivery of all suppliers at your airports.
- Support your Deputy Airport Manager in the delivery of agreed targets and goals in addition to the control of expenditure.
- You will be accountable for all required safety activities in your airports, ensuring they are fulfilled in a set and timely manner. This includes (but is not limited to) LPM, Audits, Station Emergency Response Procedures, and BCP's.
- Act as the Local Emergency Coordinator (LEC).
- Represent British Airways' interests within your airports; AOC, Monthly Airport Authority Account Meetings, etc.
- Ensure that all airport activities are undertaken in compliance with BA’s corporate security and safety instructions, local security standards.
- Deputise for your APM colleagues during absence, maintaining effective links with relevant Head Office departments and service partners for day-to-day operational issues.
- Ensure that the quality of service delivered is in line with service level and contractual agreements. Obtain the highest level of performance and motivation through successful communication and influencing skills
- Ensure all local resources are utilised in such a manner that customer satisfaction and revenue is maximised, and efficiency is increased within given constraints.
What You’ll Bring To British Airways
- You will have a desire for continued learning and development in role, and be able to apply this to grow and enhance your skills and capabilities.
- You will lead from the front, and bring a positive, can-do approach to the role, demonstrated through your operational and customer experience focus.
- You will be inquisitive and tenacious in your approach to problem solving, demonstrating your own ability to quickly grasp new subject matter.
- You will have the ability to collaborate with others to achieve common goals, drawing from your experience of working cross functionally, in an open and collegiate manner, with both internal and external colleagues.
- You will have a strong commitment to your role and demonstrating willingness to persevere.
- You will demonstrate self-motivation, as well as having the ability to motivate both internal and external teams.
- You will be a true advocate and ambassador for British Airways across Scotland.
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Your Experience
- Airport operations experience, or exposure to operational decision making. (Essential)
- Experience Of Managing Suppliers In An Operational Environment. (Essential)
- A proven track record, demonstrating experience of decision making whilst balancing the complex needs of the operation, our people and the business.
What We Offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
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