FlightHelp
Airport Passenger Support (Freelance)
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Freelance Passenger Support Operator (On-Call) at Luton Airport
About the Role
Help passengers claim their rights after flight disruptions! At FlightHelp, we assist thousands of travelers recovering from delayed or canceled flights. We’re expanding our team and seeking dedicated Freelance Passenger Support / Flyer Distributors (m/f/d) with Luton Airport responsibility—available on-call for passenger support in disruption situations.
This non-sales role focuses solely on information sharing, passenger guidance, and ethical claim representation.
Your Role & Responsibilities
When a significant disruption occurs (e.g., delays ≥3 hours), our team contacts you and provides the details:
- Respond quickly: Travel to Luton Airport’s arrivals area when notified.
- Distribute flyers: Provide passengers with clear, actionable information about FlightHelp’s compensation assistance.
- Assist passengers proactively: Speak with empathy and professionalism, ensuring travelers understand their rights and next steps.
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🔴 Note: No airport security clearance is required.
What We Offer
| Benefits | Details |
|---|---|
| High Flexibility | Work only when flights are disrupted; schedule adapts to events. |
| Compensation | €50 per assignment (covers ~1-hour shift). |
| Expenses Covered | Full reimbursement for travel costs (fuel, parking, public transport). |
| Performance Bonuses | Opportunities for incremental bonuses and long-term collaboration. |
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Candidate Profile
✅ Location: Resident of Luton or surrounding areas. ✅ Language: English fluent (other languages are highly advantageous). ✅ Skills:
- Reliable & punctual
- Comfortable with public-facing communication
- Ability to handle stressful situations professionally.
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