Mitie Cleaning & Hygiene Services
AIRPORT SERVICE ASSISTANT
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Company Name
MITIE Clean Environments
Job Title
Front of House Assistant (FHA)
Reporting to (position)
Front of House Manager
Work Schedule
- 35 hours per week
- 06.00 – 14.00, 14:00 to 22:00, 22.00pm – 06.00am working a 4 on 2 off roster all shifts include some weekend working. Fixed shift start/finish times.
Job Objectives And Responsibilities
- To work within the Transport Team, carrying out their duties effectively and efficiently in accordance with contractual requirements.
- To follow the Company's Health, Safety and Quality procedures within the course of the role.
- To undertake successfully the training matrix specific to this role.
Main duties
- To ensure all equipment is kept clean, well maintained and is a safe working order, i.e. PAT Tested, etc.
- To have a full knowledge and understanding of the designated cleaning process, including the agreed work specification and time allocated to the each task.
- To complete tasks to an agreed level of cleanliness in line with the contract and relevant SLA's, carrying out all daily, weekly and periodic tasks as directed by Duty Manager/Management.
- To have a full working knowledge of all cleaning equipment, materials and approved chemicals used within the premises and to attend all necessary training to be enable to fulfil this requirement.
- To comply with the requirements of Health & Safety, other relevant legislation and premises policies.
- To log in and out using the agreed process, this must be an accurate record of the operatives contracted hours and reflect the start time and finish time on a daily basis.
- Mitie Employees will be expected to comply with the processes in line with the client's safe working practices and airport requirements and must ensure that other persons (Client's or other employees) abide by the same rules.
- To be aware of material expenditure and avoid unnecessary waste.
- To report any maintenance defects to the Duty Manager.
- To understand and observe MITIE PFI's and Client site rules at all times.
- To ensure that a high standard of personal hygiene is maintained and to give particular attention to hands/finger nails, hair care and general appearance. Shoes must be fully covered with tread and appropriate for the requirements of the role. Minimal jewellery to be worn for health and safety reasons (note - wedding ring and studs earrings are acceptable).
- To wear protective clothing (PPE) as issued.
- To observe all Company and Client statutory fire and safety regulations and to promote good safety habits and methods of work.
- To deal with any complaints that fall within the job holder's duties and report these immediately to the Cleaning Supervisor.
- To perform miscellaneous cleaning duties as apparent or as instructed by the Duty Manager/Management.
- To undertake any other related duties which are within the job holder's capability, according to the needs of the business and as directed by the Duty Manager.
- To carry out all duties within the premises including the use of rotary machine and all aspects of cleaning throughout the premises.
- Duties include, office cleaning
- Litter picking of external areas including car parks
- Gritting so full UK driving license is required. Vehicles will be 4 x 4 L200, Transit Tipper
- Must be over age of 21 & No more than 6 points on driving license, must be able to drive a manual vehicle
- Using hand gritters to grit pathways
- Jet washing, gum removal
- Full training and uniform provided
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Person Specification
- Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.
- Have a flexible approach to the role.
Working within the Mitie values and behaviours
People
Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.
- Trustworthy - We do what we say we will
- Helpful - We go out of our way to make a difference
- Inspiring - We help others to be the best they can be
- Passion - Take our people, add their passion, and you get something really special.
- Spirited - We give it everything we've got
- Fresh thinking - We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.
- Pioneering - We do things that excite and amaze
How We Behave
- Trustworthy
- We treat all colleagues with respect
- We challenge people when they don't do the right thing
- We welcome advice from anyone that might improve what we do
- We are open and honest
- We think safety and always follow rules for safe working
- Helpful
- We work with each other to achieve the best for clients and for Mitie
- We share information to help colleagues succeed
- We build great relationships
- Our first response to requests will always be positive
- We look out for each other, never walking by unsafe actions or situations
- Inspiring
- We support and encourage each other to develop
- We lead by example
- We set clear expectations
- We listen to and learn from others
- We learn from mistakes and incidents to prevent recurrence
- Passion
- We do good things for each other, the environment and the community
- We appreciate diversity and encourage it
- We demonstrate team spirit
- We are committed to doing things better and setting new standards in all that we do
- We take pride in what we do and have fun doing it
- We celebrate success and say thank you
- Fresh thinking
- We bring new ideas to the way we do things
- We are willing to try new things
- We encourage and support innovation
- We consider things from other peoples' points of view
- We embrace new thinking and technologies
- We build health & safety into everything we do
Health And Safety Responsibilities
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- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Note
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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