Emirates
Airport Services Agent - Glasgow
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Job Purpose
At Emirates, we connect the world through our global hub in Dubai, ensuring our customers always 'Fly Better'. As one of the most recognised and admired brands globally, we are driven by innovation and excellent. Emirates in Glasgow Airport is now looking for our next Airport Services Agent to join the team that will support our passengers and partners with delivering outstanding services.
As our next Airport Services Agent you will need to support frontline operations, ensuring safe, efficient and customer-focused service delivery. The role involves assisting with oversight of check-in, boarding, baggage, ramp, lounges, hotel, and terminal control activities and service recovery.
What You'll Be Doing
You'll be at the heart of the Emirates customer journey, delivering a smooth, friendly and professional services across check-in, boarding, special services, baggage, and lounge operations.
- From welcoming customers at check-in to supporting on-time departures
- Handling premium customer needs
- Resolving baggage or travel issues
- Assisting with ticketing and reservations
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You'll help make every journey seamless.
You'll also support the wider airport team by keeping operations running efficient, guiding colleagues, maintaining high service standards, and ensuring all safety, security and company procedures are followed at every stage.
Qualification
To Be Considered For This Role You Must Have
- The unrestricted right to live and work in the UK
- Be fluent in spoken and written English
- Able to hold a full airport pass
- At least two years of relevant customer service experience
- Excellent interpersonal skills
- The ability to work shifts
You Will Have An Edge If
- You have a strong understanding of airport procedures and systems, including IATA standards
- You are analytical and enjoy solving problems with attention to detail
- You have at least two years experience with either a GHA or Airline
- Can speak additional languages
Salary & benefits
Why Emirates?
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At Emirates, we don't just connect destinations - we create journeys defined by excellence, ambition, and opportunity. As part of our global team, you will represent a brand synonymous with world-class service while shaping out continued success in Glasgow Airport.
Our rewards extend beyond the workplace, offering a lifestyle that reflects the spirit of travel, some of which include:
- Unlimited standby travel across our global network, opening the door to extraordinary destinations and access to discounted confirmed tickets.
- Preferential hotel rates worldwide, allowing you to experience the finest stays wherever you go
- Access to the Emirates Platinum Card, unlocking an exclusive range of lifestyle, retail and travel benefits
- Interline travel benefits with partner airlines, expanding your access to travel across the world.
This is more than a job, it's an opportunity to immerse yourself in a truly global lifestyle, where your career and your passion for travel move forward together.
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