Qatar Airways
Airport Services Duty Supervisor - London Heathrow
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General Information
Ref # 232960
Location: United Kingdom-London Heathrow
Job family: Not Specified
Closing Date: 2026-07-29
Description
We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in London Heathrow as an Airport Services Duty Supervisor.
Job Purpose
- Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard.
- Achieve optimum customer satisfaction and on-time departure of flights.
- Excellent skill to deal with flight delays, disruptions, denied boarding, etc.
- Deputize Airport Services Duty Officer and/or Airport Representative.
Accountabilities
- Acts as a Station coordinator in liaison with GHA and QR Department.
- Works closely with GHA and all airport departments to ensure that on-time Performance targets are met.
- Ensures the progress towards on-time flight closure and passenger boarding.
- Supervises airport team in achieving on-time performance.
- Facilitates the Ramp Handling activities in liaison with GHA, Caterers, Fuels, Maintenance, Cargo, and Crew to expedite departure.
- Works with all departments to ensure on-time performance.
- Utilization of maximum resources by planning efficient duty allocation for Customer Service Agents.
- Ensures efficient use of manpower during duty period.
- Reviews aircraft allocations according to the Movement Signals / Late Arrivals / Loads, etc.
- Ensures all departments are aware of operational messages and requirements.
- Provides support to Airport Services Duty Officer in case of Flight Disruptions, Misconnections, and Denied Boarding and ensures passengers are provided with all possible facilities.
- Ensures passengers are provided with full support during any disruption on his shift.
- Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
- Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.
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Qualification
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- Bachelors Degree or equivalent
- Fluent in English both written and spoken
- Advanced Customer Relations trainings such as Passenger services (Altea), Baggage Services (World Tracer), Ground operations (GSM/GOM), Dangerous goods Regulations, weight and balance, Sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets (Industrial/Agent Discounted tickets)
- High computer literacy
- 5 years of job-related experience required
You must also have the right to live and work in the UK to be considered for this role
How to apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. Please ensure your CV is uploaded in English.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=232960
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