Apprentify
Alarm Response Centre Day Controller (HF1349203)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Alarm Response Centre Day Controller (HF1349203)
Flourish are seeking a highly motivated ARC Day Controller to join a busy and fast-paced Alarm Receiving Centre (ARC) operation. This role is critical in ensuring the safety and wellbeing of vulnerable lone workers by providing a rapid, professional, and effective response to alarm activations and emergency incidents.
Working within a dedicated operations team, you will assess incoming alerts, manage incidents in real time, liaise with emergency services when required, and ensure all actions are accurately recorded. A successful candidate will be calm under pressure, an excellent communicator, and capable of making informed decisions in time-sensitive situations.
Working Hours: Monday to Friday, shifts between 8:00am and 6:30pm.
Key Responsibilities
- Respond to alarm activations promptly and within agreed service levels.
- Assess, verify, and manage alarm situations, determining the appropriate course of action.
- Escalate incidents to emergency services where necessary, providing clear and accurate information.
- Conduct outbound calls to users, customers, and emergency contacts to gather additional details.
- Maintain accurate records and documentation of all incidents and actions taken.
- Communicate professionally with internal teams, customers, and external agencies.
- Identify and report issues relating to systems, processes, or customer profiles.
- Ensure compliance with operational procedures, service standards, and regulatory requirements.
- Contribute to a collaborative team environment while maintaining high levels of customer care.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills & Experience Essential
- Excellent verbal and written communication skills.
- Strong customer service skills and a professional telephone manner.
- Ability to remain calm, focused, and decisive in high-pressure situations.
- Good attention to detail and strong administrative skills.
- Computer literate with working knowledge of Microsoft Office applications.
- Ability to learn new systems and technologies quickly.
- Strong organisational skills with the ability to prioritise and manage multiple tasks.
- Reliable, proactive, and able to work effectively both independently and as part of a team.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- At least one year's experience in a contact centre, customer service, operations, or fast-paced office environment.
- Experience handling time-critical incidents or escalations.
- Familiarity with alarm monitoring, emergency response, or security-related services.
Ideal Candidate
The ideal candidate will be a confident communicator who thrives in a fast-moving operational environment. They will demonstrate sound judgement, resilience, and a strong commitment to providing exceptional service while helping to protect and support customers during critical situations.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location