Fairmont Hotels & Resorts
All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel
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All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel
Casual Server – Serving with Exceptional Service
About the Role
The Casual Server at The Savoy plays a pivotal role in ensuring our legendary luxury hospitality and Five-Star service experience. You’ll be a central part of Food & Beverage team in the Gallery, working under the guidance of the Restaurant General Manager. The Savoy is one of the world’s most iconic hotels—blending its 1889 heritage with modernity—known for delivering exceptional service to guests including royalty, leaders, and cultural legends.
As an ambassador for The Savoy’s culture, you are celebrated for exceptional service and an unwavering commitment to turning every guest interaction into a memorable moment.
Department & Structure
- Department: Food & Beverage | Gallery
- Reporting: Inspired & supported by the Restaurant General Manager
- Phased into: Fairmont brand, unlocking career development opportunities across luxury hospitality globally
Role Overview
About Your Purpose
The Casual Server role embodies exceptional service—an art we perfect daily at The Savoy. Your mission is simple yet profound:
"Be the human touchpoint that makes guests feel uniquely valued and hear them say, 'This was the best meal of my life.'"
You will:
- Offer warm personal attention to every guest.
- Create lasting, positive memories that define Five-Star luxury.
- Deliver outstanding service excellence that reinscribes our brand’s most celebrated moments.
Key Responsibilities
Core Accountabilities
- Deliver unparalleled guest experience by maintaining impeccable standards of service excellence in all dining formats (breakfast, afternoon tea, evening meals).
- Know and enthusiastically inform guests about our food & beverage offerings, including menu selections, beverages, and exclusive promotions.
- Uphold all dining policies, procedures, and hygiene standards to ensure that every Savoy luxury experience is exceptional.
- Directly impact guest satisfaction and servicerevenue through upselling and ensuring smooth service delivery.
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Guest Interaction & Hospitality
- Engage guests from first contact to departure, showing genuine warmth and adaptability to each guest’s expectations.
- Provide effortless guidance on menu choices—painlessly answering questions while maintaining an inviting atmosphere.
- Handle reservations manages sensitive guest data and preferences with discretion and accuracy.
- Build rapport while observing each guest’s preferred level of interaction (from conversation to attentive service).
- Share knowledge of service offers, promotions, and preparation, including key moments in The Savoy’s history to enhance experiences.
Salary
- Competitive compensation for this exemplary role: £18.70 per hour, including service charge.
About You
Essential Qualifications
To join our legendary team, your experience and skillset should reflect The Savoy’s service culture. Please specify how your experience aligns with these requirements.
- 1-2 years of experience in luxury hospitality, serving or hosting, with a flair for creating personalized guest interactions.
- Passionate about Five-Star hospitality—understanding how to achieve impeccable standards and recognizing nuanced guest needs.
- Empathetic, intuitive speaker—read guest personalities quickly; tailor your service to their desired level of interaction.
- Quick thinker and problem-solvers – acting decisively under high-pressure situations without compromising standards or courtesy.
- Proven coping ability in fast-paced environments requiring teamwork, adaptability, and demand management across days and shifts (breakfast, afternoon tea, evenings, weekends, and holidays).
- Strong collaboration skills—know how collective effort maintains seamless operations.
- Full proficiency in spoken and written English (critical for active guest communication).
Desirable Qualities
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Candidates familiar with:
- P.O.S systems and ‘Open Table’ reservation software—speeding up workflows during busy moments.
- WSET (or similar) certifications—enhanced knowledge of wines, spirits, or bar craft.
The Savoy champions flexibility, multi-skilling, and support across service roles, so volunteers for varied duties may be needed to meet operation and guest demands.
In Your Saga – Benefits of Joining The Savoy
This is more than a job—it’s a career commitment to legendary performance and lifelong growth. Enjoy:
✔ Fair compensation & competitive benefits ✔ Welcoming colleague community recognized as a pillar of world-class hospitality:
-
SSBBL Top 10 ‘Best Places to Work’ 2025 (Sunday Times)
-
HR Leaders & Team accolades (2025):
- HR Team of the Year
- HR Leader of the Year (Sally Webster, Director)
- Excellence in Employee Experience
-
Talent Development Team of the Year (Institute of Hospitality Awards, 2025)
✔ Structured career development: Training, mentorship, and Fairmont PLC career pathways for those who contribute towards excellence and retained growth.
✔ Dedicated support for Deputy Manager- or leadership potential to motivated associates.
Perks Apply Year-Round: For Your Pleasure & Convenience
🍽 Team discounts across The Savoy Group:
- Savoy, Fairmont, Raffles, Accor hotels (treat friends & family).
- 50% off on American & Beaufort Bars, Afternoon Tea, spa treatments, floristry, and selected Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
🏋 Saved costs on health & wellness:
- Access to the Savoy Gym & Wellness Room.
- Exclusive employee laundry facilities.
✔ Personal Growing Moments:
- Exclusive On-site interfaith Prayer Room for privacy and reflection.
- On-site Restaurant served by our dedicated team.
Join a legacy: Be part of the team moving 1889 forward. The bar isn’t set—it’s raised higher, far higher, by your hospitality mastery.**
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