bpha
Allocations and Lettings Officer
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Hours: 37 hours per week (9am to 5pm), permanent contract
Salary: £29,668.12
Location: Bedford (Hybrid)
Increased office attendance will be required during the first three months of employment to support onboarding, training, and integration into the role.
At bpha, we're committed to providing excellent homes and outstanding customer experiences. We're looking for an experienced and customer-focused Allocations & Lettings Officer to play a vital role in ensuring our homes are allocated fairly, efficiently, and in line with our policies and legal obligations.
This is an exciting opportunity for someone who enjoys working in a fast-paced environment, making decisions that positively impact customers' lives, and collaborating with colleagues, local authorities, and partner organizations.
As an Allocations and Letting Officer you will be:
- Allocating bpha’s Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements.
- Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct.
- Minimising rent loss by ensuring efficient turnaround of vacant properties.
- Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies.
- Putting customers at the heart of our services—build trust and use your expertise to support their needs.
- Actively listen to customers to enhance their experience and help bpha become a landlord of choice.
- Ensuring tenancies are legally ended and refunds are processed accurately.
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What we’re looking for as an Allocations and Letting Officer:
- Experience or a strong understanding of social housing.
- Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable.
- Confident using IT systems, including Word, Excel, and Outlook.
- Experience with Microsoft Dynamics or a willingness to learn new systems.
- Ability to adapt to changing priorities and processes.
- Skilled at managing a busy workload with competing demands.
- Self-motivated with strong organizational skills and a team-oriented mindset.
- Excellent communication and customer service skills, with a compassionate and customer-first approach.
- Experience working with both internal and external stakeholders.
Why Join Us?
At bpha, our values are at the heart of everything we do:
- We take responsibility: We do what we say and are accountable for our actions.
- We show empathy: We respect and listen to every colleague and customer.
- We are better together: We value diversity and achieve more as one team.
- We are ambitious: We strive for excellence and make a positive difference.
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Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.
Early applications are encouraged to avoid disappointment.
All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
About Bpha
bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by values that shape everything we do.
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/
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