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Alternative Dispute Officer, CLARION HOUSING GROUP LIMITED
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Location: Hybrid - Manchester or London
Salary:
- London: £37,854 - £47,319 per annum, pro rata
- National: £34,869 - £43,586 per annum, pro rata
Hours: 36 hours per week
Contract Type: Permanent
We have TWO exciting new opportunities for Alternative Dispute Officers to join our Legal Disrepair team based in Manchester or London
Reporting to the Alternative Dispute Manager
You'll be responsible for managing complex legal disrepair disputes from receipt through to resolution, applying Alternative Dispute Resolution (ADR) principles, investigation, negotiation, and evidence-based decision making to achieve fair, proportionate, and cost-effective outcomes.
This role supports a resolution-focused culture that improves customer experience, increases choice, and delivers better outcomes for residents while minimizing unnecessary escalation to formal legal proceedings.
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Requirements
We'll look to you to have experience in:
- Mediation
- Dispute resolution
- Complaint handling
- Complex case management
Additional duties include:
- Preparing witness statements
- Collating evidence
- Trial preparation
- Attending or representing the organization at court hearings when required
If you have experience managing legal disrepair cases, housing-related disputes, and understand Alternative Dispute Resolution principles and dispute resolution models, then we would like to hear from you.
Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying.
Benefits
Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.
Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.
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Closing Date: Thursday 6th August 2026 at midnight. Act now - apply today! This vacancy may close early without notice.
Additional Information
- This is a hybrid role with a base location at your local office. Candidates will be expected to work from the office as and when required.
- Applicants must be able to travel across the region as required.
- This post is subject to Basic Criminal Record Check Clearance.
At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.
Eligibility:
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
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