Tiffany & Co.
Ambassador - Selfridges (6-month contract)
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About the Role
We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.
The Tiffany Ambassador will deliver the Tiffany Touch to every client that they interact with and set the tone for the client’s visit in the store. Ambassadors interact daily with clients, building brand desirability through unique face to face interactions. Tiffany & Co. Ambassadors have a significant influence on the client’s journey and experience within the store. Ambassadors greet and welcome clients as the embodiment of the Tiffany Warm Welcome and hold the critical position of embodying the brand through every client interaction.
Welcome our clientele and orchestrate the traffic flow
- Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted, connected to the appropriate team member and have a memorable experience commensurate with the Tiffany brand.
- Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service.
- Engage with clients and share Tiffany and Co. history, product introductions and service offerings.
- Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals.
- Efficiently manage all the traffic both walking and appointment as well as communicate wait times to clients.
- Escalate any issues to the appropriate boutique team member or management.
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Support Client Experience Operations
- Support all hospitality and selling events, ensuring that all areas are stocked and clean.
- Assist sales team with boxing and wrapping items, replenishing and gifting supplies, keeping all sales floor areas neat and organized.
- Assist with store projects as needed (quick services support, stock replenishment)
- Support Company Initiatives and demonstrate agility when it comes to navigate changes
Knowledge & Compliance
- Develop key knowledge of the brand and products to convey Tiffany & Co. heritage and values.
- Safeguard Tiffany property and handle sensitive client information in strict adherence to the Record Retention Guidelines
- Understand and comply with Tiffany & Co. security and operational procedures (i.e. product handling etc.)
Brand Ambassador
- Uphold Tiffany & Co. image by always maintaining the utmost level of client experience and professional demeanor at all times
Your Profile
- Client focused mentality
- Exceptional Verbal Communication skills
- Ability to work retail store hours as necessary, including nights, weekends and holidays.
- Organized and detail oriented
- Flexibility to perform different tasks based on day-to-day business needs.
- Ability to work with VIP Clients
- Organizational and time management skills
- Entrepreneurial, flexible and independent
- Possess strong commitment to fostering a team environment and collaboration
- Strong sense of urgency
- Must have authorization to work in the United Kingdom
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Preferred
- Experience in luxury hospitality industries; restaurant, hotel, retail,
- Additional language skills a plus, not a requirement
About Us
Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.
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Jessica, London
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