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Ambulance Care Assistant
Ambulance Care Assistant (ACA) – Burntwood
Do you want a job that genuinely helps people?
We’re looking for kind, reliable, and compassionate individuals to join our Ambulance Care Assistant (ACA) team in Burntwood. This is a role for someone who wants to make a real difference daily, supporting patients of all ages on their journeys to and from medical facilities.
Role Overview
- Hours: Full Time (4 shifts a week, Mon–Sun)
- Shift Duration: 11hr shifts
- Total Weekly Hours: 42
- Shift Timings: Between 06:00am & 01:00am
You’ll be part of a fulfilling and rewarding team, assisting patients in need, improving their day, and contributing to your sense of personal achievement.
Key Responsibilities
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Patient Transportation
- Drive patients to and from medical appointments and between healthcare facilities, either with a colleague or independently.
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Patient Care Support
- Assist in transporting end-of-life patients, demonstrating a high level of empathy at all times.
- Build rapport through effective communication with patients and their relatives/friends.
- Secure patients in emergencies, including transporting them from beds to stretchers, chair-to-chair transfers, or out of hospital/medical settings.
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Ambulance Operations
- Ensure the ambulance’s safety, cleanliness, and tidy appearance.
Requirements
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Essential:
- Hold a valid full UK manual driving licence (max. 6 points).
- Be flexible in working shifts with prior notice.
- Demonstrate empathy, strong communication skills, and physical fitness for handling patients.
- Commit to compassionate patient care and relatable teamwork.
- Pass an Enhanced DBS check (company-funded).
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Advantageous:
- Past care experience (e.g., Healthcare Assistant (HCA), Support Worker).
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Additional Legal Compliance:
- Will be subject to a vetting process and induction training.
What We Provide
We invest in our team with exceptional benefits:
Workplace & Employment Support
- Full training provided (no prior experience needed).
- Life assurance (£5,000 for colleagues and their dependents).
- Company sick pay (full salary for 20 days after 2 years’ service).
Health & Wellbeing
- 24/7 GP consultations & prescription access.
- Second medical opinion services following diagnoses.
- Hospital cash plan benefits & UK sickness scheme access.
- Cash-plan benefits including dental, optical, and chiropody cover.
- Mental health consultations.
- Physiotherapy consultations.
Financial & Legal Support
- Financial guidance (retirement, tax savings, state benefits).
- Legal advice on domestic matters, wills, and personal injury.
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Recognition & Reward Schemes
- Long Service Recognition (increased annual leave at 5-year milestones).
- Values-Based Internal Recognition Scheme (financial rewards & annual recognition).
- Refer-a-Friend reward scheme.
Professional Perks
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Uniform provided.
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Full-length EAP for specialised support.
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Free flu vaccinations (annual campaign).
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Blue Light Card (professional access for priority services).
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Membership in The EMED Foundation for employee/community support initiatives.
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Pension scheme available.
About Us – EMED Group
After merging ERS Medical & E-Zec Medical, we now form EMED Group, the largest NHS patient transport partner in the UK:
- 60 depots, 4,000+ colleagues.
- Our vision is to improve patient outcomes and community wellbeing through safe, supportive transport solutions and diverse care partnerships.
Diversity & Inclusion Commitment: EMED Group values equality and inclusivity, promoting a culture where all colleagues feel respected, valued, and equipped to perform at their best.
Ready to Apply?
If you want to make a difference while driving forward your career in provision of care, apply if you meet: ✔ Valid UK driving licence: ✔ Empathy, physical fitness, and care-first mindset.
Apply for more details: Link to EMED Group Website
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