South Western Ambulance Service NHS Foundation Trust
Ambulance Dispatcher - Bristol
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Ambulance Dispatcher - Bristol
Dispatcher – 999 Control Room
South Western Ambulance Service (South West Ambulance Service NHS Foundation Trust)
About the Role
Opportunities have arisen within South Western Ambulance Service in our Emergency Operations Centre for Dispatchers. The successful candidates will be integral members of the 999 control room team, responsible for the effective deployment and management of Trust vehicles across emergency and non-emergency calls, serving the entire Trust area.
This is a core emergency role, operating 24/7, 365 days a year with shift-based working to ensure full coverage (including weekends, nights, and bank holidays). Unsociable hours are paid under Section 2 of NHS Terms and Conditions.
This role sits within a holding pool, to ensure we have ongoing capacity for future training. Shortlisted candidates are expected to attend an assessment centre.
Responsibilities
- Provide 999 emergency dispatch and traffic management within a fast-paced, high-stakes environment.
- Deploy and coordinate response vehicles to calls efficiently, ensuring rapid and effective assistance.
- Handle non-emergency duties while minimising disruption to core emergency operations.
- Collaborate with team members underigna autonomous and team-based Environment.
- Maintain system accuracy for ambulance and vehicle availability in real-time.
- Work to established shift patterns to ensure continuous 24-hour service delivery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Qualifications & Experience
- 4 GCSEs at Grade C or above (or equivalent), including English.
- Strong keyboard and call management skills required.
- Excellent oral communication, under pressure and in emotionally challenging scenarios.
Personal Attributes
- The ability to work tactfully, diplomatically, and deal sensitively with both callers and colleagues.
- Regarded as emotionally resilient and able to cope with the stress and urgency of emergency services operations.
- Experience (or aptitude) working in a shift rotation (including weekends, nights, and bank holidays) is essential.
- Highly organised, detail-oriented, and capable of delivering under immense pressure.
What We Can Offer You
Salary & Working Conditions
- Starting salary: £27,485 per annum.
- Enhanced unsociable hours payments in accordance with NHS Terms and Conditions.
- Flexible working arrangements considered for part-time candidates—apply via the traditional recruitment process for details.
Employee Benefits
- Generous NHS Pension Scheme with automatic enrolment.
- 37.5-hour working week for full-time roles; part-time considered.
- 27 days annual leave plus additional bank holiday allocations (increasing to 29 days after 5 years and 33 after 10 years).
- Access to TrUST Staying Well, providing confidential emotional support services (including specialised trauma counselling and crisis guidance via trusted agencies).
- Free parking at all Trust sites.
- Career progression within the Clinical Hub and across wider Trust roles.
- Comprehensive Continuing Professional Development (CPD) opportunities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Supportive Work Environment
- One Team ethos aligned with core values: Compassionate care at all junctures, innovative approaches, and barrier-breaking experiences for both the team and service users.
- A staff network and rainbow workforce initiatives to encourage diversity and inclusion.
Further details/informal enquiries can be directed to:
HR Services A: HRservices@swast.nhs.uk
T: 0300 369 0360
A fuller perspective on pathways can be gained via our feature video here.
About Us
South Western Ambulance Service provides urgent and emergent care daily, spanning the largest ambulance region in England. With an average of 2,650 incidents daily, our transformation strategy prioritises improving patient experiences, building capacity, and delivering more rounded community care.
operaciones based across Bristol, a dynamic city with globally-connected transport links and a vibrant culture.
If you share our values and wish to make a tangible difference in critical service, apply now.
We will equip you with cutting-edge resources, mentorship, and growth opportunities to excel in your role.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills