The Config Team
AMS Helpdesk Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
AMS Helpdesk Analyst
AMS Helpdesk Analyst
Employment
- Permanent
Location
- Hybrid, Selmersdale based
Salary & Allowance
- Excellent basic salary
- On-call allowance
- Benefits
Benefits
- 24 days holiday
- Paid birthday day off
- Paid volunteer day
- Holiday buy & sell scheme
- Bupa private healthcare
- 5% employer-matched pension contribution
- Life insurance (4x annual salary)
- Electric car lease scheme
- Funded social events
- Investment in personal development
- Choose-a-charity financial contribution
- CSR initiatives
- Much more!
Working Hours
- 40 hours per week
Shift Pattern
- Week 1: 6am – 2:30pm
- Week 2: 9am – 5:30pm
- Week 3: 1:30pm – 10pm
- Rotating on-call shifts (including weekends)
The Company
At The Config Team, we’re not a typical corporate consultancy, nor a generic SAP/IT Consultancy. We specialise in SAP supply chain expertise, delivering exceptional results with 30+ years of experience.
We offer our own suite of products—like PreBilt™ for EWM—to help global brands build smarter, faster, and more resilient supply chains.
The Role
This is an entry-level position for recent graduates or early-career professionals who:
- Have a passion for delivering outstanding client experiences.
- Are eager to gain exposure to our SAP AMS department.
- Seek growth within a well-respected global technology organisation.
Additionally, this role may involve assisting with broader projects, including:
- Reporting and process improvement
- Documentation
- Master data management
- Occasional IT support
- Developing SAP functional knowledge
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Note: This is not an IT support position. The primary focus is on coordinating and managing internal and external client tickets.
Responsibilities
- Assist with the management of the Helpdesk system, including:
- Taking ownership of new ticket and email allocation.
- Monitoring support operations.
- Ensure quality assurance by:
- Collaborating with the Helpdesk team to resolve issues within agreed SLAs (Service Level Agreements).
- Providing timely updates to internal and external customers.
- Review all Helpdesk tickets in the Helpdesk tool, including:
- Progressing tickets.
- Escalating concerns to relevant stakeholders for resolution.
- Provide initial responses to helpdesk customers (internal and external) in line with:
- Agreed SLAs.
- Governance standards.
- Gather process and information system (IS) requirements from customers and produce structured documentation.
- Maintain accuracy of:
- Ticketing data.
- SLA tables.
- Client data via appropriate updates.
- Allocate and book the correct utilisation types in the Helpdesk tool.
- Provide ticket and first-line support within agreed SLAs, including:
- Investigating and resolving issues.
- Recommending process improvements.
- Ensuring data accuracy in the Helpdesk tool.
Requirements
IT & System Literacy
- Proficient in the Microsoft suite, including:
- Office365
- Excel
- PowerPoint
- Must have a valid UK driving licence.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Key Skills & Abilities
- Enjoys working with and learning new technology/computer systems.
- Ability to collaborate and coordinate with internal & external teams/customers.
- Previous experience in a customer service position.
- Strong analytical thinking with attention to detail.
- Excellent communication skills and a friendly telephone manner.
Desired (Not Mandatory) Skills
- Familiarity with/or basic knowledge of SAP or similar ERP systems, particularly in logistics.
- Experience in a similar SAP/technology support environment.
About The Config Team
"Our people are our greatest asset. We foster an inclusive, resilient workplace—where trust, respect, and integrity allow everyone to thrive."
We are firmly committed to an environment free of discrimination. Applications from all backgrounds, including underrepresented groups, are actively encouraged.
We accommodate reasonable adjustments for applicants during the hiring process.
"Together, we create a ripple effect across the supply chain—starting with a smile on our team’s faces."
Next Steps
For more information about life at The Config Team, visit: Glassdoor
Submitting your CV through this listing offers full access.
We look forward to hearing from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills