Norton Rose Fulbright
Analyst: Application Support
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Analyst: Application Support
Application Support Analyst – Finance Systems
IT Regional – Project & Program Management – London
About Norton Rose Fulbright
Norton Rose Fulbright is a global law firm with over 3,000 lawyers operating across more than 50 offices worldwide. Our mission is to provide premier business law services to leading corporations and financial institutions. With a workforce of 7,000+ employees, our culture is built on unity, quality, and integrity, fostering shared ambition, global collaboration, and a one-team mindset. We empower our people to innovate, explore new opportunities, and grow through diverse experiences.
The Role
The Finance Systems Team supports the core EMEA finance system (Aderant Sierra), covering time, billing, expenses, vendors, tax, and reporting. We are seeking an Application Support Analyst, ideally with experience in Aderant and finance operations, to join our EMEA team.
This key role involves supporting day-to-day finance system operations, assisting finance operations and system users, and delivering system improvements and testing. Key responsibilities include:
Key Responsibilities
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User Support:
- Provide direct support to application users, including fee earners, secretaries, and finance operations staff.
- Respond to queries and requests promptly to minimise disruption.
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Troubleshooting & Root Cause Analysis:
- Identify, analyse, and resolve application problems.
- Work cross-functionally with IT and finance operations to minimise errors and downtime.
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Application & Systems Support:
- Monitor and provide technical support for financial systems, SQL environments, related customisations, and integrations.
- Assist in running month/year-end processing routines.
- Create and execute SQL scripts and stored procedures.
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System Administration:
- Act as administrator for Aderant Expert, iTimekeep, and BillBlast—ensuring uptime and alignment with business needs.
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Continuous Improvement:
- Understand user requirements and system gaps, identifying enhancement opportunities.
- Collaborate with teams to analyse, develop, test, and implement system changes.
- Optimise workflows and processes for stakeholders across departments.
Skills & Experience Required
We are looking for a confident, proactive, and solutions-oriented individual with finance systems and operations experience. The ideal candidate will:
- Possess functional expertise in financial systems or FPMS (Finance Practice Management Systems) – ideally with Aderant experience.
- Have a deep understanding of core finance processes, including:
- General ledger
- Accounts payable/receivable
- Budgeting & forecasting
- Reporting
- Technical proficiency in:
- SQL & SSRS (preferred)
- Running ad-hoc queries
- Familiarity with ITSM frameworks (e.g., ITIL) is advantageous.
- 3+ years of experience in similar roles or degree-level education (degree preferred but not mandatory).
- Work experience in a law firm or professional services environment ideal.
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Soft Skills & Attributes
- Strong customer service mindset, evidenced by resolving user issues effectively.
- Highly discreet, sensitive, and able to uphold confidentiality.
- Solutions-oriented with a proactive approach to problem-solving.
- Team player: flexible, collaborative, and willing to take on additional tasks to support firm objectives.
- Ability to upskill through internal and external training programmes.
Diversity, Equity & Inclusion
Norton Rose Fulbright is committed to creating a diverse and inclusive workplace where everyone can thrive. Our new "New Way of Working" model ensures flexibility for both office and remote work, while maintaining the highest service standards.
We offer:
- Family-friendly policies and inclusive employment practices.
- Wellbeing programmes supporting physical and mental health.
- Accommodations and adjustments for all candidates in the recruitment process.
We are an equal opportunities employer and welcome applications from diverse backgrounds. If you require any adjustments or have accessibility needs, please let us know: [D&E enquiries link].
See our full Diversity, Equity & Inclusion policies.
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