Analyst, HR Systems

            INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.  JOB PURPOSE As a Senior Analyst, HR Systems, you will support the maintenance, optimisation and continuous improvement of our HR systems, including SAP SuccessFactors and UKG Pro WFM. Acting as a key point of contact for system-related queries and incidents, you will provide timely support to employees and stakeholders while ensuring a high standard of customer service. Working closely with HR, IT and external vendors, you will help deliver enhancements, system upgrades and process improvements that support the employee experience and drive operational efficiency. You will also contribute to HR technology projects, testing, reporting and system governance activities. The successful candidate will have strong analytical and problem-solving skills, experience working with HR systems, and the ability to build effective relationships with stakeholders across the business. A keen eye for detail, commitment to data integrity and understanding of system controls, compliance and data privacy are essential.RESPONSIBILITIES A leading contributor directly responsible for the delivery of stable and effective HR applications. Responsible for delivering efficient resolution to queries and systems-specific requests, providing end user support and acting as a functional expert including demonstrating associated best practice. Collaborate with internal stakeholders alongside third-party vendors as needed, for system maintenance, first line of support for systems issues; acting as a central point of contact in collating, troubleshooting, escalating and resolving issues. Analyse new business requirements completing impact assessments to ensure proposed solutions are ‘fit for purpose’, guiding and influencing stakeholders on best practice. Manage system release cycles and provide business updates to relevant stakeholders. Performing quality assurance checks on system configuration. Performing regular system monitoring, verifying the integrity and availability of HR applications. Ensure compliance to internal controls, standards and regulations. Collaborate with cross-functional stakeholders and act as an ambassador for the HR Systems Team within HR and across the wider business. Production and maintenance of associated system documentation (e.g. configuration workbooks, training documentation etc.). Apply understanding of assigned business process to identify gaps and propose continuous improvement measures. Involved in project delivery for relevant HR application changes or implementation of new technology. PERSONAL PROFILE Relevant technical proficiency and experience, either gained through technical qualifications/training or on the job experience. Ideally 2+ years experience in a similar HR/IT role. Experience of working within either a highly complex or global organisation and / or HR Shared Services environment is desirable. Relevant technical proficiency in SAP SuccessFactors or UKG Pro WFM is desirable. Experience of actively participating in continuous improvement projects from idea generation to implementation. MEASURES OF SUCCESS  Customer satisfaction score SLA performance Stakeholder feedback Number of automated reports Number of manual reports (data extracts) Number of escalations and incidents User adoption