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Who is HSBC Innovation Banking?
HSBC Innovation Banking is the power behind the UK’s forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors.
Whether it’s comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike.
Here’s to never standing still. Come and join us!
The Role:
The Client Lifecycle Management (CLM) Refresh Analyst plays a central role in assisting with the management of multiple client portfolios across the HSBC Innovation Banking business with a specific focus on KYC and client due diligence. A significant element of the role will be the completion and documentation of structured KYC reviews and ensuring that they meet both external regulatory and internal audit and compliance standards.
The role encompasses and has the following principal responsibilities:
- Working directly with internal relationship teams to facilitate client KYC Refresh and CDD for their portfolios
- Responsible for ensuring that all required AML/KYC regulatory compliance requirements are met, evidence recorded and filed as required by the relevant processes, procedures and standards
- Manage their own portfolios of requests competently ensuring high levels of customer service, accuracy, quality and pace, adhering to SLAs
- Liaise with existing clients with confidence to ensure strict adherence to HSBC Innovation Banking policy, proactively following up with clients throughout the process within stated timeframes
- Capturing and effectively recording appropriate data in Bank systems in a timely manner throughout the process
- Perform end-to-end workflow of KYC on a wide range of client types and risk from initiation to final approval
- Undertake a daily review of alerts and triage of cases to ensure timely action and ongoing compliance. Communicate with relevant teams and coordinate regular follow ups to complete action items
- Identify and escalate any issues per defined processes to minimise any risk and/or negative client impact
- Proactively identify opportunities that are going to improve the business, processes, client experience or team’s performance
- Support the managers and other teams which may include BFCR, Financial Crime, Compliance & Operational Risk, Deposit Operations and Audit
- Support and adopt system, process and procedure enhancements swiftly to ensure compliance with regulation and policy
- Work independently and proactively manage complex cases and any issues during the process to bring a swift resolution
- Ensure all mandatory training is completed and attendance to all (applicable) training sessions
- Develop a good understanding of HSBC Innovation Banking client base, the Ecosystem in which HSBC Innovation Banking operates along with the wider HSBC Group
- Champions HSBC Innovation Banking values, policies and best practices
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Requirements (Skills/experience):
The individual should have worked in a previous KYC role within financial services and have a broad understanding of AML/KYC regulatory compliance requirements
- A proven track record of being able to work independently and competently and demonstrate sound judgment, strong analytical and critical thinking skills.
- Detail oriented and able to grasp complex account requirements and corporate and beneficial ownership structures that include Private Equity and Venture Capital investment funds
- Must be comfortable dealing with ambiguity and risk and be able to synthesize complex information effectively. Work closely with manager on translation of complicated issues into actionable recommendations and solutions
- Strong Relationship-Building and Collaboration Skills. The individual must proactively collaborate with partners across the organisation and work effectively with others to achieve the company’s business objectives. Must be willing to be held accountable to others in building best practice and due diligence for the team
- Excellent communication, including written and verbal skills, and the ability to understand and disseminate complex information, and be able to clearly explain background context and reasoning for decision making
- Excellent interpersonal skills and the ability to understand the demand and prioritization of multiple audiences. The individual should have a collaborative approach and a flexible style that allows for the input of others. The individual must share the core values of HSBC Innovation Banking
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Where you’ll be based:
Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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