Anthropologie
Anthropologie Keyholder - Brushfields, London
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location
This position is located at 18-28 Old Spitafields Market Brushfields St, London, E16AN United Kingdom
Role Summary
A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team. This can be a part-time or full-time role.
What You'll Be Doing
Customer Experience
- Customer Engagement: collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard, and valued
- Selling Culture: takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
- Omni-Channel Service: utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
Leadership and Team Management
- Floor Presence: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
- Empowerment: acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
- Team Development: supports the training of the associate team, including new hire onboarding
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Visual + Business Operations
- Daily Operations: supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
- Product Flow: collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
- Store Environment: assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
Communication + Relationships
- Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives
- Communication Loop: checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
- Insights and Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Manager
- Team Dynamic: contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
Skills:
- Builds relationships naturally, embraces individuality, and diversity
- Exhibits clear written and verbal communication skills
- Demonstrates resilience through change and challenging times with an optimistic outlook
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What You'll Need
- Fan of the Anthropologie brand
- Leadership experience
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
- Eagerness to learn and grow within the organization
The Perks
Work Life Balance:
- ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical, and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
#AnthroEU
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements, and business needs.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location