Anthropologie
Anthropologie Keyholder - Oxford, UK
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Anthropologie Keyholder - Oxford, UK
Key Holder (Part-Time or Full-Time)
6-7 High Street, Oxford OX14AD, United Kingdom
About the Role
A Key Holder contributes to fostering a customer-centric environment by supporting the store leadership team in service, sales, and daily operations. They are expected to:
- Build expertise in operating procedures
- Mentor the associate team
- Manage both part-time and full-time shifts, depending on availability
Responsibilities
Customer Experience
- Customer Engagement
- Collaborate with leadership to create a welcoming, inclusive, and valued atmosphere for all customers.
- Selling Culture
- Proactively drive sales and store performance using KPIs to set team and zoning goals.
- Omni-Channel Service
- Execute all technical and physical services to deliver a seamless shopping experience across all channels.
Leadership & Team Management
- Floor Presence
- Shape the store’s energetic environment, cultivating positivity and managing daily operational zones.
- Empowerment & Problem-Solving
- Act as a mentor with decision-making authority to enhance both customer and employee experiences.
- Team Development
- Train and integrate new hires, ensuring seamless onboarding and support.
Visual & Business Operations
- Daily Operations
- Oversee opening/closing routines, maintain store standards, assist with facilities or IT issues, and restock inventory.
- Product Flow
- Partner with supply chain teams to ensure smooth fulfilment, manage stock levels, and enforce visual merchandising standards.
- Store Environment
- Assist leadership in upholding cleanliness and aesthetic standards while staying updated on monthly visual concepts.
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Communication & Relationships
- Inclusion & Listening
- Foster an inclusive workplace by valuing diverse perspectives and actively practicing empathy.
- Communication Loop
- Align with leadership to achieve store goals, seek feedback, and maintain responsiveness to team/organisational feedback.
- Insights & Feedback
- Provide actionable insights on customer/employee experiences, sharing feedback with the Store Manager.
- Team Dynamic
- Boost morale through brand initiatives like SPARKED Journal, employee recognition, and team-building activities.
Skills & Qualities
The ideal candidate showcases:
- Natural relationship-building abilities with an appreciation for individuality, diversity, and inclusion
- Clear written and verbal communication skills
- Resilience during change and challenges with a positive, adaptive mindset
Requirements
Candidates should demonstrate:
- A genuine enthusiasm for the Anthropologie brand
- Prior leadership experience
- Strength as a collaborative team player
- Availability for flexible hours (including evenings, weekends, and holidays)
- A willingness to learn and grow within the organisation
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Perks & Benefits
Work-Life Balance
- "Life Leave": Additional paid day off annually (in addition to statutory leave entitlements)
Wellbeing Support
- Employee Assistance Program (Counselling, mental/physical health, and financial advice)
- Rollves premium private medical insurance (eligible employees only)
- Discount on external gym memberships
Employee Discounts
- Up to 40% discount on all URBN Brands (including Anthropologie, Free People, Urban Outfitters, etc.)
Travel & Commuting
- Season Ticket Loan for eligible employees
- Cycle-to-Work Scheme for eligible employees
Career Development
- Structured career advancement support
- Opportunities for continued learning and professional growth
URBN is an Equal Opportunity Employer.
We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. Our decisions rely solely on merit, job requirements, and business needs.
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