Anthropologie
Anthropologie Personal Stylist - Regent Street, London
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Location
This position is located at 158 Regent St Soho, London, W1B 5SW, United Kingdom
Role Summary
The Personal Stylist (Apparel) cultivates the overall service and selling culture in the store and drives sales by developing authentic customer connections, offering expert styling advice, and providing an individualized experience with curated product recommendations. They are a key member of the store's leadership team and acts as a brand representative in upholding values of creativity, culture, and collaboration.
What You'll Be Doing
CUSTOMER EXPERIENCE
- Customer Connection: leads and sets a positive example in relationship building, styling, and networking with customers to drive sales and metrics within the store.
- In-Store Styling: educates the team on curating elevated product recommendations based on the customer’s preferences.
- Appointments: generates impromptu and formal appointment opportunities to cultivate customer relationships and drive KPIs.
- Omni-Channel Service: advocates for technology usage and encourages the team to transact in the moment, upsell, and engage clientele.
- Special Projects: mentors Home Stylists in the region through the process of consulting and completing large scale and high visibility projects.
TEAMWORK + MENTORSHIP
- Product Knowledge: plans and leads fit sessions; utilizes Threads and the Loop to share relevant styling and product knowledge with the team so associates can confidently speak to fit and function.
- Develop and Coach: identifies skill and knowledge gaps amongst the team as it pertains to home styling, service, and selling, mentors and trains accordingly.
- Team Partnership: develops and maintains productive team leadership and CEM relationships to identify and act on business needs.
- Brand Directives: assists in facilitating company-directed behaviors, workshops, and courses.
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BUSINESS OPERATIONS
- Business Acumen: demonstrates a global understanding of the business and assesses store and personal KPIs to inform behaviors and convert customers.
- Drive Sales: drives apparel and accessories department sales in the store through high-level service, selling, and styling to achieve company outreach goals.
- Entrepreneurship: takes initiative to identify business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store.
COMMUNICATION + RELATIONSHIPS
- Customer Insights: communicates customer insights and shopping patterns to the leadership team and action plans accordingly.
- Program Advocate: educates the team and customer on the purpose and benefits of the Personal Stylist role and program.
- Talent Identification: identifies high-performing Styling Specialists and communicates potential for growth to leadership.
- Relationships: cultivates productive relationships with leadership and selling and service teams that contribute to a collaborative, customer-centric environment.
- Customer: utilizes provided technology tools to communicate with customers in accordance with defined frequency and quality standards.
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What You'll Need
- Builds relationships naturally, embraces individuality, and diversity
- Exhibits clear written and verbal communication
- Entrepreneurial and self-motivated
- Resilient leader able to thrive in a dynamic, constantly evolving environment
- An Anthro brand fan
- Passion for interior design
The Perks
Work Life Balance:
- ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical, and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements, and business needs.
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