Anthropologie Europe
Anthropologie Sales Associate - Guildford, UK
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This position is located at 149 High Street, Guildford, , GU13AD United Kingdom
Role Summary
Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.
Customer Experience
What You'll Be Doing
Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
Teamwork & Communication
Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
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Visual & Business Operations
Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
Merchandising & Display
Executes stock-to-sales processes and presentation standards Is knowledgeable of trend and supports brand messaging Has an understanding of how the merchant process impacts business and the customer experience.
What You'll Need
Previous experience in a retail environment – not a must. An awareness of the Anthropologie brand and its appeal to the local market. Strong communication skills.
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The Perks
Work Life Balance
‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing
Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees
Employee Discounts
Up to 40% employee discount at all URBN Brands
Travel
Season ticket loan for eligible employees Cycle to work scheme for eligible employees
Continued Development
We offer structured support within the business alongside continued learning and development
#AnthroEU
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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