Anthropologie
Anthropologie Service and Selling Manager - Regent street, London
City of Westminster
Posted 6 days ago
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Service and Selling Manager – 158 Regent St, Soho, London (W1B 5SW)
Role Summary
The Service and Selling Manager directs the service, selling, and styling to create an engaging and inspiring store environment. This includes:
- Team development
- Collaboration with key partners
- Supporting store operations
This role is a key holding position.
What You’ll Be Doing
Customer Experience
- Selling culture:
- Leads and empowers the team to drive sales and metrics by setting main KPI goals for team and zonal performance.
- Omnichannel service:
- Teaches associates to provide a frictionless customer experience, using tech to upsell, deliver in-moment transactions, and manage clientele.
- In-store styling:
- Provides tools for the team to deliver an elevated shopping experience through personalised styling services and customer engagement.
- Events and gatherings:
- Plans, guides, and executes in-store events to build customer relationships while boosting sales.
Leadership & Team Management
- Customer Experience Management (CEM) leadership:
- Oversees the CEM program, ensuring training, accountability, and service-sales alignment.
- Stylist program leadership:
- Empowers styling teams to build client relationships, drive new business, and mentor customer associates.
- Talent priorisation:
- Supports the Store Brand Leader in ** succecession planning**, hiring, and onboarding.
- Skill development:
- Hosts fit sessions and training workshops using brand resources to enhance selling and styling expertise.
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Visual & Business Operations
- Business acumen:
- Collaborates with the Store Manager to assess sales forecasts, optimise team service hours, and identify merchant opportunities (placement, fitting, stock levels).
- Operations management:
- Takes responsibility for store opening/closing, restocking, cleanliness, IT, facilities, and loss prevention.
- Product flow:
- Supports shipment receipt, security tagging, and off-floor organisation, ensuring an efficient back-of-house workflow.
- Omnichannel service:
- Ensures fill rates meet brand standards and maintain smooth online order pick-ups.
Communication & Relationships
- Product knowledge & trends:
- Shares updates on promotions, trends, and priorities with the team.
- Goal setting:
- Establishes individual and team sales targets to encourage a collaborative sales culture.
- Customer feedback integration:
- Shares real-time customer reactions and insights to inform in-store strategies.
What You’ll Need
- Management experience: Proven track record in a fast-paced creative retail environment, prioritising customer centricity.
- Performance impact: Ability to drive sales, reduce stock loss, and control payroll efficiently.
- Team development: Recorded skill in mentoring, talent retention, and growth.
- Problem-solving: Ability to identify issues and implement creative solutions for operations, organisation, or workflows.
- Brand alignment: Deep appreciation for Anthropologie’s culture and market positioning.
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The Perks
- Work-Life Balance:
- Life Leave: One additional day per year for major life events, beyond standard holiday entitlement.
- Wellbeing Support:
- Employee Assistance Program for mental, physical & financial health.
- Discounts on exclusive gym memberships.
- Eligible employees receive comprehensive private medical insurance.
- Employee Discounts:
- Up to 40% off on all URBN Brands (including Anthropologie).
- Travel & Commuting:
- Season ticket loan (for eligible employees).
- Cycle-to-Work scheme (for eligible employees).
- Career Development:
- Structured mentorship and training programs.
#AnthroEU
Anthropologie is an equal opportunity employer. We celebrate diversity and inclusion, providing fair employment opportunities regardless of:
- Age
- Sexual orientation/gender identity/expression
- Race/ethnicity
- Disability
- Religion
- Marital status or family status
All hiring decisions are made based on merit, job requirements, and business needs.
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Skills
Retail Management
Sales Leadership
Customer Experience Management
Styling
Team Development
KPI Analysis
Omni-Channel Service
Visual Merchandising
Business Acumen
Inventory Management
Staff Scheduling
Loss Prevention
Event Planning
Talent Acquisition
Onboarding
Operational Management