Anthropologie Europe
Anthropologie Team Leader - Bath, UK
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**Trusted Advisor (Visual & Store Leadership) – Anthropologie
**Location: **1-4 New Bond St, **Bath, **BA11BE, United Kingdom
About the Role
To deliver on the Anthropologie mission of creating an "unimagined store experience" by fostering a creative, inspiring culture that elevates both team performance and customer engagement. As a key store leadership figure, you’ll support managers in driving service excellence, operational efficiency, and a vibrant store environment while developing talented sales associates.
What You’ll Be Doing
People & Team Development
- Train and mentor new and existing associates, ensuring alignment with company service standards
- Build strong collaborative relationships and foster a sense of collective goal achievement
- Play an active role in recruitment and hiring to strengthen the team
- Act as a role model, upholding company values and acting as a mentor
Leadership & Communication
- Lead by example, communicating store and company goals effectively
- Master strong written and verbal communication to track, analyse, and share key performance metrics
- Partner with the Department Manager to optimise sales and meet objectives
- Inspire and motivate the team to deliver exceptional service and exceed performance targets
- Participate in regular management touchpoints to align on strategies and vision
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Managing the Environment
- Drive a high-service, positive store culture for customers and staff
- Demonstrate exceptional floor presence, modelling service standards and coaching associates
- Be a brand ambassador, embodying the Anthro aesthetic and service ethos
- Promote Anthro Program sign-ups by ensuring staff are motivated, knowledgeable, and compelling ambassadors
Operations
- Lead weekly recaps and planning sessions with management
- Ensure timely and accurate execution of store operations, procedures, and policies
- Assist with markdowns, stock transfers, and Pick, Pack & Ship orders
- Contribute to stock loss prevention, annual stock-tasks, and Health & Safety compliance
Merchandising & Commercial Awareness
- Participate in merchant days to develop merchandising expertise
- Use customer trends, stock insights, and commercial drivers to guide departmental strategy
What You’ll Need
- Leadership experience in a fast-paced, customer-focused retail environment (preferably supervisory/management)
- Consistency under pressure—ability to thrive in high-demand scenarios
- Results-driven mindset with a proven track record of positively impacting sales
- Teaching and coaching skills—proven ability to develop teams
- Aligns with Anthropologie’s values—understands and appreciates the brand’s distinctive culture
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The Perks
Work-Life Balance
- "Life Leave" – one extra day of paid leave per year for major life events
Wellbeing
- Employee Assistance Program – mental, physical, and financial health support
- Gym discounts – Offers on external gym memberships
- Private Medical Insurance – Available for eligible employees
Employee Discounts
- Up to 40% discount on all URBN Brands (including Anthropologie, Free People, Reformation, & more)
Travel
- Season ticket loan – For eligible employees
- Cycle-to-work Scheme – Available for participants
Continued Development
- Structured internal support and opportunities for growth within the company
Equal Opportunity Statement
URBN is an Equal Opportunities Employer and is committed to diversity and inclusion. We maintain an environment free from discrimination, ensuring fair hiring practices based on merit, job requirements, and business needs—regardless of:
- Age
- Sexual orientation
- Sex/gender reassignment
- Pregnancy status
- Marital status
- Religion
- Race
- Disability
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