Stevenage Borough Council
Anti Social Behaviour Officer
Stevenage
£37.2k – £40.8k/yr
Posted 23 days ago
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Anti Social Behaviour Officer
# Anti-Social Behaviour Officer
POST NUMBER 006017 WEEKLY WORKING HOURS: 37 SALARY RANGE: £37,280 to £40,777 per year (pro-rata for hours worked) TYPE OF CONTRACT: Fixed Term – Maternity Cover LOCATION: Stevenage
About the Role
-
Core Responsibilities:
- Work extensively with individuals affected by anti-social behaviour (ASB) or crime, providing support and case investigations.
- Conduct customer-friendly investigations in collaboration with partner agencies (e.g., police, social services) to resolve complaints.
- Act in accordance with tenancy agreements and ASB Powers and Tools (e.g., statutory notices, civil injunctions).
- Manage emotional and sensitive situations, addressing residents’ perceptions and concerns tactfully.
- Oversee a case load of ASB and environmental crime cases, ensuring timely responses and effective outcomes.
- Provide a reactive service to Stevenage residents, tackling issues like noise, vandalism, or harassment per published procedures.
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Collaboration & Meetings:
- Organise, lead, and attend:
- Professional meetings
- Street meets/residents meetings
- Mediation sessions
- Ensure issues are addressed within agreed timescales.
- Work closely with internal/external agencies (e.g., elected members, community groups) to resolve ASB reports.
- Organise, lead, and attend:
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About You
Essential Qualifications & Experience
- Formal education (e.g., HND/HNC in Housing, Social Work, or ASB-related qualifications) or equivalent professional experience in support/guidance roles.
- Strong knowledge of:
- Investigative techniques (interviews, evidence-gathering) for ASB cases.
- Enforcement tools (e.g., antidiscrimination laws, hazardous substance control).
- Ability to:
- Handle emotionally challenging situations with empathy.
- Interpret resident/client needs and perceptions.
- Collect/collate case information effectively.
- Work proactively in frontline scenarios.
Soft Skills & Attributes
- Demonstrated ability to work:
- Independently (own initiative) and as part of a team.
- Calmly under pressure in difficult neighbourhood contexts.
- Full UK driving licence (with access to a personal vehicle).
- Commitment to value-based interviewing and DBS clearance.
Our Benefits
Financial & Pension
- Career-average pension scheme, including:
- Retirement benefits + lump sum.
- Dependants’ pension support.
- Discounts on:
- Public transport (season ticket loans).
- Health/fitness memberships (via Civil Service Sports Council).
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Work-Life Balance
- Flexible working (subject to operational needs).
- Part-time/job share opportunities for full-time roles.
- 25–31 days annual leave (increasing with service years).
Support & Development
- 24/7 Employee Assistance Programme (confidential advice on personal/work issues).
- Cycle to Work scheme.
- Stevenage Credit Union (savings, life insurance, affordable loans).
- Trade Union membership (for a small fee).
- Learning & development opportunities.
How to Apply
- Application Method: Online via Jobs website (Webrecruit)].
- Informal Enquiries:
- Jessica Warren (Jessica.warren@stevenage.gov.uk)
- Phone: 01438 242666
- Closing Date: 7 July 2026
- Interviews: Week commencing 13 July 2026
- Note: Early closure possible if high volume of applications.
Safeguarding & Equal Opportunities
- Stevenage Borough Council (SBC) adheres to safeguarding standards for children, young people, and vulnerable adults.
- Value-Based Interviews required for roles with regular contact.
- Equal opportunities commitment.
Please ensure all your responsibilities align with our safeguarding policies.
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Skills
Anti-Social Behaviour
Case Investigation
Customer Service
Problem Solving
Investigative Techniques
Interviewing Techniques
Enforcement Tools
Emotional Management
Information Collection
Collaboration
Community Engagement
Sensitivity
Teamwork
Initiative
Communication