The Insolvency Service
AO Case Officer - PPI Distribution Team
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Exeter
Job Summary
The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Together as the Insolvency Service, we provide leadership across the insolvency sector and deliver integrated, valuable services where they are needed. Our goal is a fair and open insolvency system that works well, and a marketplace that is fair for businesses and individuals.
We work across boundaries within government and collaborate with our partners in the insolvency sector. We maintain the standards that help to make Britain one of the best places in the world to do business. We are proud to provide an insolvency regime which is highly regarded globally. We authorise and regulate the insolvency profession. Where legislation needs improving, we advise on the changes required.
Treating each of our customers as an individual and with respect is at the heart of what we do. We balance our efforts in protecting creditors and the public from misconduct and scams, with providing help to individuals and companies going through financial failure.
We continuously improve our services and are moving more services online so people can connect with us better.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!
Job Description
The team sit within our new Corporate and Operational Services operating group. The wider team deals with a variety of value streams including redundancy payments, debt relief, processing financial payments and the customer service telephone line.
This is an exciting opportunity to join our PPI Team in our Exeter site. We have vacancies for 5 Distribution Case Officers.
The work of the PPI Team is focused on the timely distribution of funds received from the recovery of PPI related assets held on bankruptcy cases. This is a significant piece of work for the Insolvency Service which directly supports our objective of maximising returns to creditors. The successful candidates will be working within an operational team, dealing with a variety of casework and admin duties for the PPI Team, with eventual scope to move into other teams once the PPI Project is complete. This includes sending out letters and emails, entering information onto our casework system and distributing funds to creditors.
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Responsibilities
Your duties will include, but are not limited to:
- managing a case load of bankruptcy and partnership cases, using our bespoke electronic case management system
- sending letters and emails to insolvency creditors and dealing with follow up queries and information requests
- accurately entering information onto our computer system and producing standard reports for approval
- following guidance and protocols to prepare cases for payment and distributing funds to creditors
- providing general support to the other business areas outlined above, when this is needed
- providing excellent customer service
Person Specification
To be successful in this role you will need to be able to demonstrate the following:
- have a motivation for learning, excellent organisational skills and good time management enabling you to meet deadlines
- an ability to follow instructions and guidelines carefully and to ask for help when needed
- a desire to work as part of a team to meet targets. This includes helping colleagues and being flexible when urgent work needs to be completed or other workstreams require focus
- be able to work unsupervised and use your initiative
- have some experience of using Outlook, Word and Excel, or be prepared to learn these skills
Benefits
Alongside your salary of £26,670, Insolvency Service contributes £7,726 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:
- flexible working arrangements and flexi-time
- full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
- in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
- competitive maternity, paternity and parental leave
- 5 days paid leave for learning and development
- 5 days paid for volunteering
- a Cycle to work scheme
- staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life
Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection Process Details
This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.
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As part of the sift process, you will be asked to complete:
- CV
- Personal Statement
Further details around what this will entail are listed on the application form.
Should a large number of applications be received, an initial sift may be conducted using the Personal Statement, assessing candidates against the essential criteria. Only those who meet the essential criteria at this stage will proceed to a full assessment of their application. If a candidate does not meet the minimum requirements during the initial sift, the remainder of their application will not be reviewed. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
CV Guidance
Your CV should provide a clear overview of your employment history, key responsibilities, relevant qualifications, and the skills and experience you’ve gained throughout your career including any notable achievements.
Note: Your CV will be scored as part of the assessment process and will be assessed against the criteria outlined in the job advert.
Personal Statement Guidance
Your personal statement should be no more than 500 words and must demonstrate how your personal skills, qualities, and experience align with the requirements of the role. Please ensure your statement references the essential criteria outlined in the person specification.
If successful at the sift stage, at interview, you will be assessed on the following:
- Experience
- Strengths
Expected Timeline (subject to change)
- Sift – week commencing 3rd August 2026
- Interview – week commencing 10th August 2026
Location - Met Office, Fitzroy Road, Exeter, EX1 3PB
Your interview will be conducted face to face. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.
Visa Applicants
To sponsor a candidate under the Skilled Worker visa, a sponsorship licence is required. The Insolvency Service does not currently hold this licence and therefore, cannot legally sponsor Skilled Worker visa applicants.
Hybrid Working
Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.
Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via Insolvencyrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
- Complete the ‘Assistance required’ section in
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