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Apartment Host
Outgoing Apartment Host – The Hoxton, Holborn
About The Hoxton
The Hoxton in Holborn may be the second Hoxton location to join the family, but it set itself apart by taking over a Grade II-listed building once home to George Kent’s instrument factory—same company that historically produced the emblematic knife sharpener now exhibited in the Science Museum.
This heritage building transformed into a telephone exchange under BT before becoming a hubble of modern hospitality: 220 bedrooms, a first-class ** Apertment**, and a food-centric hub, Rondo. Nestled within walking distance of London’s powerhouse shopping and entertainment districts, this location is where the past meets the next big thing.
We’re looking for an Apartment Host—friendly, diligent, and devoted to leaving a lasting impact—to join our Meetings and Events team, where we blend Sales, F&B, and digital creativity to craft seamless experiences.
The Role: Apartment Host
Your Impact
You aren’t just checking guests in; you’re creating magic. As the Apartment Host, you’ll:
- Deliver warm, charismatic, and efficient service, from welcoming guests with a Hox hug to answering their every question with a smile.
- Become the gatekeeper of experience—guiding event logistics, ensuring bookings run smoothly, and making sure each guest knows exactly who they’re (or aren’t) meeting.
- Keep meeting spaces flawless—correctly setting up rooms, maintaining pristine conditions 24/7, and overseeing event checkout/billing effortlessly.
- Nurture the hospitality vibe in the space: mission control for food & beverage so guests are never left wanting (or hungry).
- Maintain harmony across the hotel team, smoothing transitions from first contact through departure and ensuring loyalty reborn.
- Dabble in admin—yes, but with juice! This is the part where you rock expense accounts, churn out lists, and whether you love it or just tolerate it, we’re counting on you not to groan at spreadsheets.
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Who You Are
We’re hunting for someone who:
- Has experience in a front-of-house whirlpool—you didn’t arrive today to hospitality by accident. You genuinely care about making guests feel seen, cherished, and marvelous.
- Believes—feels—that hospitality isn’t just four walls or a tidy bed, but any experience: a toasted almond croissant at 6am, a conversation shared at a vacant desk, or a champagne bubbling before an event starts.
Our Must-Haves
✔ Unshakably friendly attitude toward strangers. Our guests must leave with a lifetime of stories about you. ✔ Flexibility. Drop your ego; keep your hair around. Clients are humans, sometimes unruly humans—and you adapt to the chaos gracefully (if not joyfully). ✔ Presence of mind. Here, genres shift. You juggle demands, personalities, and last-minute room arrangements like it’s just a scenic wonderland. ✔ Read the room. Anticipate what guests need before they realise they needed it.
✔ Aggressive enthusiasm for detail. An unspilled drop of wine is something you observe. Your processes run on precise spacing—because perfection isn’t incidental, it’s intentional.
What’s in It for You
Just like our food & beverage, we serve culture and substance—proper food, stellar support, and a steady evolution symphony.
Core Benefits
- Competitive salary—Competitive. It says it.
- 28 holidays, with bank holidays sprinkled in.
- Pension now. Future you thank you.
- Life insurance—a cherry-topped breakfast ongoingly Eurypean protection.
- Wellbeing suite: health cash plans, psychology helpers, wellness buddies, and a never-ending good vibes show.
- A welcome gift: one night in The Hoxton + a meal for two (no redeeming steps, just soul-food energy).
- The fundումը well for this. Most shifts: you're fed—in our case, literally, because rules on life without free snacks aren’t treated as laws.
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- Now, consider this: Family-style discounts everywhere for Ennismore (includes fancy cottages/domains and maybe a holiday holding wild horses). No escape from them—not even if you quit.
- Free night annual Locked side-eye ‘cause you do it for yourselves! A sparkling treat for every anniversary in The Hoxton, plus the £££ throw-in of achievement celebrations.
- Career juggernaut. This company isn’t sedate. Change roles at will—from sales to tech, and global perks to accompany choice!
- Training buffet. Training ground-age KPIs—to become a Haxpert. Academy workshops, talent forums, and development that’s built to launch careers.
- Fairly random: Slap the calendar aside for more charity days (ping our partner orgs, they like it).
- Regular social humongousness: team dole providers (weekly drinks) wallow in **superlative quarterly parties never restricted to Happy Hour.
- Baby cave age: unbelievably generous enhanced parental leave policies for your family \ growth news.
- Plan dot your inclusion calendar. Future inclusive events: sustain, celebrate, support absolute shared brilliance.
Come join us—where people thrive, communities rise, and the best years start today.
(Finally.)
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Jessica, London
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