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Apartment Host
Apartment Host – The Hoxton, Holborn
About The Hoxton
The Hoxton, Holborn is the second location to join The Hoxton family, transforming a Grade II-listed building once home to George Kent’s gadget and instrument factory—complete with a Science Museum-worthy knife sharpener. Since then:
- Evolved from a telephone exchange (when British Telecom moved in)
- Today houses 220 bedrooms, The Apartment (our meetings and events space), and Rondo, a foodie hotspot.
- Located within steps of London’s iconic shopping and entertainment hubs.
This isn’t just a job—it’s about making unforgettable experiences for our guests.
The Role: Apartment Host
What You’ll Do
- Be the welcoming face of The Hoxton: Deliver a hands-on, personal, and memorable experience for every guest—from the initial greeting to departure (and beyond).
- Master event logistics: Act as the go-to person for meeting rooms, managing:
- Smooth check-ins/check-outs for events
- Accurate billing and "who’s-who" tracking
- Proactive room readiness (setup, maintenance, tidiness)
- Elevate the guest experience:
- Ensure seamless F&B flow for events—think high-quality serving, troubleshooting needs, and leaving no detail overlooked.
- Anticipate guest desires before they even voice them.
- Collaborate seamlessly: Work closely with sales, events, and F&B teams to maintain exceptional guest interactions from first contact to farewell.
- Tackle admin with aplomb: Kill paperwork with efficiency—expenses, scheduling, stationery—it’s not glamorous, but you’ll own it.
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Tech-phobe or tech-enthusiast? Either way:
- Familiarity with HDMI/USB, Macs vs PCs helps—but curiosity and a willingness to learn are the real assets.
Requirements
What We’re Looking For
✔ Front-of-House Experience: Proven track record in a busy, high-turnover environment where warmth meets precision. ✔ Guest Obsession: You care about making strangers feel special, valued—and want to keep them coming back. ✔ Look for Talent (Who Also Libraries Beer): Your injects energy tailors hospitality. It might be food, drinks, events… or just delivering killer smiles. ✔ Silent Force: You sense guest needs before questions are asked. No shortcuts—effortless execution. ✔ Ego-Free Team Player: Egos get left at the door. Focus on “how can I help?” (even if it means:
- Punching Up (physical, conceptual, or otherwise) together.
- Embracing chaos to shape your own ‘why it’s fun’ workaround. ✔ Superhuman Multitask:
- Prioritise, shift gears fast, and juggle a dozen moving parts.
- Organise like an eternal rising action: very little "nothing" slips through. ✔ Relationship Architect: Build lifetime connections. People litter your bio with raving client testimonials. ✔ All-Around Perfectionist: Anal attenuated, behind-the-scenes detail-religion.
Why You’ll Love This
The Perks
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💰 Competitive pay + supporting benefits: ➡️ 28 days’ holiday (inclusive of bank holidays) ➡️ Pension & life insurance 🏥 Wellness rewards: Health cash plan for reclaiming physical/mental wellbeing + access to 1-on-1 health support. 🚨 Needs Never Go Unmet: Free, confidential 24/7 support hotline with mental health first aiders at the ready. 🍽️ Life’s too short—so we feed you. Free shifts meals. 🎁: ➡️ Free night at The Hoxton + meal for two after joining. ➡️ Annual free night & mission bounties for the big milestones. 💸 ** Firstly Ennismore Group discounts**—because great people are rewarded 24/7. 🏆 Progress En Route: Jobs don’t cap potential. Dissectable streams through global roles +. ↖️ Training: Immerse, build, grow [at Made By Hoxton learning academies]. ✊ Giving Back: Extra time for charity volunteering. 👥 Team Up:Our schedule includes retail + hospitality divs + culture that’s always-sparking like bi-annual parties. 👶 Extra Family Leave—because life’s searched to get.
🏆 What We’re Prompt to First of Attach Monthly lunches → Divide drink bonfides. But when it comes to global --family fun, it gets legendary. Because black to be sham -- lonely. ⚖️ ‘Nothing Doesn’t Exist’ Dispersed: Vzésevoid our tree’s injury-developed Diversity & Inclusion calendar, engage active feature warnings, a community of serious obstacles.
Job Category: Food & Beverage • Type: Permanent • Schedule: Full-Time
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Jessica, London
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