Health Partners Group
Appeals Coordinator
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Ref: JOB6222
Role Outline
Are you a spreadsheet enthusiast with a passion for organisation and detail? Do you thrive in a close-knit, supportive team environment? If so, we’ve got the perfect role for you!
We’re on the lookout for an enthusiastic and proactive Appeals Co-ordinator to join our small, dynamic team in an office-based role.
You’ll play a key part in ensuring smooth operational service delivery for one of our valued clients. Your responsibilities will include co-ordinating the receipt, arrangement, and outcome reporting of appeals cases from the authorities, as well as providing vital administrative support to board members.
This is a role for someone who loves diving into spreadsheets, thrives on process-driven tasks, and is ready to make a real difference in a collaborative and friendly environment. If you’re looking for a role where your organisational skills and attention to detail will shine, we’d love to hear from you!
What you'll be doing:
- Logging & Acknowledgment of new Cases & Maintenance of Work in Progress (WIP) Log
- Assisting with the scheduling of board hearings as required and instructed by the Team Leader
- Assisting with booking of Board Venues for efficient scheduling of Hearings
- Preparation of case packs, record and maintain information relating to the receipt and dispatch of documentation and storage of records
- Ensuring all parties and board members are provided with Case Documentation within the required timeframe
- Ensuring appropriate arrangements are made and equipment is available on the date of the board hearing to allow for the smooth running of the hearing
- Ensuring board reports are processed promptly and are appropriately proofread to confirm quality before release and distributed within the required timeframe
- Liaising with authorities, appellants, board members, internal staff and 3rd parties via telephone, email and letter.
- Working within contractual SLAs and in line with the guidelines of the applicable schemes.
- Escalating complex cases or those that are progressing slowly to relevant colleagues.
- Providing support with any other administrative tasks required in delivery of the contract.
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What we are looking for:
We are seeking a highly organised and proactive individual with experience in diary or schedule management. The ideal candidate will possess excellent verbal and written communication skills, alongside strong IT proficiency, particularly in the use of database systems, Outlook, Word, and Excel. A background in customer service is essential, as is a process-driven mindset and the ability to work using your own initiative. We value individuals who are proactive in their approach and are eager to take an active role in their own professional development.
Hours
This is a full-time role where the successful applicant will work 37.5 hours per week, usually between the hours of 8am and 6pm.
Location
This role is based in our head office in Solihull where you will work along side a small administration team. You will work 3 days in the office, Tuesday, Wednesday and Thursday and 2 days working from home.
Salary
The salary for this role is £24,784.50K per annum
Company Benefits
We value the people who work with us and our rewards package is reviewed regularly to reflect this. Our current benefits package is:
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Have a day off for your Birthday (non-contractual benefit)
- Discounted gym membership
- Health cashback plan
About Health Partners
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
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We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.
If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
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