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It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values
- Integrity First: We uphold the highest ethical standards in everything we do.
- Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
- Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
- Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
- Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.
The Applicant Investigator
The Applicant Investigator contributes to a superior client experience by setting the tone for our service level with accurate review of background check orders. Fosters a culture that considers and focuses on our clients’ needs, as well as those of the departments who are impacted by the work of this team. Scrutinizes all associated materials to build the clients order accurately and efficiently. Analyzes applications, makes critical decisions based on the client’s needs, determines what action to take, and submits requests to the appropriate departments. Follows the Fair Credit Reporting Act (FCRA), state and federal law, and PreCheck guidelines.
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The candidate must be willing to work on a HYBRID WORK ARRANGEMENT in Quezon City, following US hours; can be assigned to NIGHT SHIFT Schedule.
Duties and Responsibilities
- Reviews applications received via XML, Web, and those submitted by clients after they are entered into proprietary system by data entry.
- Analyzes all materials to determine and add any additional components required to complete the client’s order.
- Scrutinizes and compares all information of application for accuracy.
- Identifies and alerts Client Account Manager Investigator of anomalies or if applicant or client needs to be contacted for additional or missing information.
- Works closely with and supports the Client Account Managers, Data Entry personnel and other Client Services Investigators to ensure all client needs are met.
- Works with a sense of urgency and meets departmental standards for production consistently.
- Completes special assignments and projects as requested.
- Creates a positive work environment and a culture of professional customer service.
- Understands the core value of the position and the PreCheck mission statement and strives to accomplish these in the day to day production.
- Performs essential job demands for this position
- Performs other duties and assists with department needs as assigned
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Education & Qualification Requirements
- High School education or equivalent required.
- Must have excellent computer skills – MS Office and Internet.
- Customer Service experience preferred.
- Must have strong time management skills.
- Must have excellent written and verbal communication skills.
- Ability to multi-task and work at a fast pace.
- Must have a strong attention to detail.
- Ability to make decisions and solve problems independently.
- Ability to effectively handle time-critical issues, remain productive and meet goals in stressful situations.
- Ability to sit for long periods at a time.
- Ability to focus at computer screen(s) for long periods at a time.
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