ARC IT Recruitment
Application Manager - CRM, Banking
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Application Manager / IT Business Partner – CRM | Banking
London (Hybrid) | 6-month contract
Inside IR35
CRM / Application Manager is sought by a prestigious, globally recognised investment to take ownership of their business application estate - spanning CRM systems, SaaS platforms, and on-premise solutions - and lead technology delivery across a high-profile division.
This is a role for someone who knows their way around a complex application landscape, can manage vendors and budgets with confidence, and has the credibility to operate as a trusted IT partner to senior business stakeholders.
Key Responsibilities
Application Ownership
- Own the full lifecycle of major business applications - CRM systems, SaaS and on-premise, from implementation and upgrades through to decommission. Manage vendor SLAs, contracts and application support structures.
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Portfolio & Change Delivery
- Manage a rolling portfolio of technology change, acting as both IT Project Manager and Business Analyst. Translate business requirements into solutions that align to architecture and security policy.
Stakeholder Management
- Be the senior IT partner to the business - owning the relationship, chairing portfolio reviews and acting as the escalation point for issues that can't be resolved through standard channels.
People & Governance
- Lead a team of IT Business Analysts. Own the divisional IT budget and ensure governance, CMDB accuracy and compliance are maintained across the portfolio.
Key Requirements
- Proven application management and IT business partner experience experience or similar in banking.
- Strong CRM platform experience within a financial services or investment banking environment
- Full application lifecycle management - vendor governance, SLAs, patching, upgrades
- Project management and business analysis skills (Prince2, PMP or equivalent a plus)
- Confident managing senior stakeholders and complex vendor relationships
- Familiarity with CMDB, IT governance and budget management
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Why This Role?
- Work at the heart of one of the world's most iconic financial institutions
- High-visibility role with genuine application ownership and business impact
- Flexibility on engagement — inside IR35 contract or FTC, whichever works for you
- London-based, hybrid working (3 days on-site)
Interested? Apply below or send your CV directly. Interviews are moving quickly.
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