Cleveland Clinic London
Application Senior Analyst - Cancer Services
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Application Senior Analyst - Cancer Services
Senior IT Digital Application Analyst – Cancer Services
Our Mission & Values
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world-class healthcare.
Job Summary
- Salary: Up to £55,000
- Hours: Monday to Friday, 9am – 5pm (Hybrid, with periods fully on-site required)
- Location: 40 Grosvenor Place, London SW1X 7AW
- Contract: Full-time, Permanent
About the Role
The IT Digital Application Senior Analyst – Cancer Services acts as a key support to the primary expert for applications within their area of responsibility.
Reporting structure:
- Primary: Digital Application Manager, Cleveland Clinic London
- Dotted line: Wider Cleveland IT team
The Senior Analyst will be responsible for:
- Project work
- Maintenance
- Incident resolution (break/fix)
- Change requests
- Testing
- Upgrades & change control activities relating to their assigned applications
Core responsibilities:
- Works closely with the Manager and Deputy Manager to set priorities and ensure timely issue resolution.
- Maintains strong service relationships between IT and application users, acting as an interface with other departments and external stakeholders.
- Coordinates issues across teams to ensure smooth application performance.
- Must demonstrate in-depth knowledge of the organisation’s policies, procedures, and operations.
Key Duties & Responsibilities
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Partners with subject matter experts and Electronic Health Record (EHR) Management to ensure:
- Build consistency
- Patient-centric workflows end-to-end
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Identifies and resolves production issues, including:
- Engaging the right parties
- Proposing solutions with minimal guidance
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First point of contact for their assigned team, providing support to colleagues
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Participates in planning, gathering customer input, and forecasting resource requirements
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Works with customers to review system requirements, translating them into:
- Specific functions
- Deliverables
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Collaborates with clinical, business, and technical resources in a:
- Positive, supportive, collaborative team environment
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Conducts analysis of:
- Process workflows
- Data collection
- Reporting requirements
- Translates findings into design where applicable
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Reviews flowcharts, recommends improvements to:
- Reduce operational steps
- Enhance efficiency through technology
Required Qualifications & Experience
Essential (must have):
- Certified in Beacon EPIC application (Essential)
- Extensive experience in IT, covering:
- Applications development and support
- End-user training
- (or equivalent experience* in operational/financial roles*)
- Technical knowledge of:
- Epic modules
- Ancillary systems
- Health system operations
- Support experience in a:
- Clinical or functional analyst capacity for major systems
- Proven experience working within an agile environment
- Higher National Diploma (HND) or foundation degree in:
- IT, computer science, or a relevant field
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Preferred:
- Bachelor’s degree
- Other IT certifications (e.g., ITIL, PRINCE2)
Why Join Us? Our Benefits
As we reinvest all profits back into patient care and staff development, we offer:
- 25 days annual leave + Bank Holidays
- Double-matched salary exchange pension (5% contribution from you, 10% from us)
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub (mental health, coaching, EAP support)
- Earned Wage Access – early payroll access when needed
- Discounts on food, retail, and other services
About Cleveland Clinic
Cleveland Clinic London is part of Cleveland Clinic, one of the world’s leading providers of specialised medical care.
- 5+ million annual patient visits across 200+ locations globally
- 80,000+ caregivers worldwide
- 100+ years of history
- A "Patients First" philosophy at the heart of everything we do
Our mission: "Caring for life, researching for health, and educating those who serve."
Next Steps
Applications are now being reviewed, so please submit promptly.
For further details, email: recruitment@ccf.org
Note:
- This role is subject to a DBS Check (Rehabilitation of Offenders Act 1974 exceptions apply).
- Feedback on applications may be limited due to volume.
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