Harrington Starr
Application Support Analyst
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Application Support Analyst £90,000
Location: London
About the Role
Our client is a leading global financial services organisation operating across energy, commodities and financial markets. They are looking for an experienced Application Support Analyst to join their Technology team and support business-critical trading applications used across their global operations.
Technology plays a central role in the organisation, delivering secure, scalable and innovative solutions that support business growth and provide exceptional client experiences. This is an exciting opportunity to work within a fast-paced, collaborative environment where you’ll be exposed to complex trading systems and cutting-edge financial technology.
The Opportunity
As an Application Support Analyst, you’ll provide second- and third-line support for a range of front-office and post-trade applications. You’ll work closely with business users, development teams, infrastructure specialists and third-party vendors to investigate issues, resolve incidents and deliver continuous improvements across the application estate.
This role is ideal for someone who enjoys technical problem-solving, thrives under pressure and wants to play a key role in supporting critical trading systems.
Key Responsibilities
- Provide second- and third-line support for business-critical applications.
- Manage incidents, service requests and problems through to successful resolution.
- Support front-office trading, market data, settlement and clearing applications.
- Work closely with development teams to investigate issues and implement enhancements.
- Support the implementation of new systems and vendor upgrades.
- Coordinate technical client onboarding activities.
- Produce and maintain accurate technical and process documentation.
- Identify and implement opportunities to improve operational processes and system performance.
- Support exchange reporting and compliance activities.
- Work within ITIL service management and change management frameworks.
- Build strong relationships with business stakeholders, technology teams and external vendors.
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Skills & Experience
Essential
- Previous experience in an Application Support or Production Support role within Financial Services.
- Strong knowledge of Windows and Linux/Unix operating systems.
- Experience with one or more database technologies including SQL Server, PostgreSQL, MongoDB or Oracle.
- Scripting experience using PowerShell, Python or similar.
- Advanced Microsoft Excel skills, including VBA and complex formulas.
- Experience working within ITIL service management and change management processes.
- Knowledge of trading, clearing or settlement applications.
- Excellent analytical and troubleshooting skills.
- Strong communication and stakeholder management abilities.
- Ability to build effective relationships with technical teams and business users.
- A proactive, process-driven approach with a continuous improvement mindset.
- Ability to remain calm and organised in a fast-paced, high-pressure environment.
- Flexibility to participate in shift patterns and on-call support where required.
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Desirable
- Experience supporting Energy or Commodities trading environments.
- Knowledge of Trayport and/or Equias.
- Understanding of front-to-back trading processes across Futures and OTC markets.
- Experience managing exchange connectivity and third-party vendors.
- Bachelor’s degree in Computer Science, Information Technology or a related discipline.
About You
You’ll be a collaborative team player with excellent problem-solving skills and a genuine interest in technology. You’ll enjoy working in a fast-moving environment, be comfortable managing competing priorities and be committed to delivering a high level of service to both internal and external stakeholders.
You’ll also demonstrate:
- A proactive and solution-focused approach.
- Strong organisational skills and attention to detail.
- Curiosity and a desire to continuously improve processes.
- Resilience when managing business-critical incidents.
- Excellent written and verbal communication skills.
What’s on Offer?
- Opportunity to join a globally recognised financial services organisation.
- Exposure to market-leading trading technology and critical business systems.
- Collaborative and supportive technology teams.
- Career development and ongoing learning opportunities.
- A fast-paced environment where your expertise will have real business impact.
If you’re an experienced Application Support professional looking to work at the heart of a global trading technology environment, we’d love to hear from you.
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