Lifeways Group
Application Support Analyst - HR/ Finance
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Application Support Analyst – HR & Finance
About the Role
We're looking for an enthusiastic and motivated Application Support Analyst to join our IT team, supporting our HR and Finance application landscape.
This role is ideal for someone who already has a solid foundation in application support or business systems and is looking to take the next step in their career. While experience is important, we're equally interested in finding someone with the right attitude, curiosity, and drive to learn.
You'll become a key link between IT and the wider business, providing high-quality support, resolving technical issues, and helping colleagues get the very best from our HR and Finance applications. We're looking for someone who enjoys solving problems, building strong working relationships, and isn't afraid to roll up their sleeves and get stuck in.
You'll be supported by an experienced team who are committed to helping you develop your knowledge and expertise. If you're proactive, enjoy learning new technologies, take ownership of your work, and want to make a real impact in a collaborative environment, we'd love to hear from you.
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What You'll Be Doing
- Providing first- and second-line support for our HR and Finance applications, ensuring issues are resolved efficiently and professionally.
- Acting as the first point of contact for application-related queries, troubleshooting problems and identifying solutions.
- Working closely with colleagues across the business to understand their needs and provide a high level of customer service.
- Supporting system upgrades, testing, releases, and the implementation of new functionality.
- Monitoring application performance and proactively identifying opportunities for improvement.
- Liaising with third-party suppliers where required to resolve more complex issues.
- Creating and maintaining system documentation, user guides, and knowledge articles.
- Supporting user acceptance testing (UAT) and assisting with change management activities.
- Helping to identify opportunities to improve business processes and maximise the value of our applications.
- Building your knowledge of our HR and Finance systems, becoming a trusted subject matter expert over time.
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What We're Looking For
We're looking for someone who has a good understanding of application support or business systems, ideally gained through previous experience in a similar role. You don't need to know everything from day one—we're looking for someone with the right foundation, a willingness to learn, and a genuine enthusiasm for technology.
You'll also bring:
- A proactive, positive attitude and a desire to learn.
- Strong problem-solving and analytical skills.
- Excellent communication skills and the ability to build relationships with colleagues at all levels.
- A customer-focused approach with a passion for delivering excellent service.
- The ability to manage competing priorities and work effectively in a busy environment.
- An interest in HR and Finance systems and how technology can improve business processes.
- A collaborative mindset and a willingness to get involved wherever needed.
If you're looking for a role where you can continue to develop your technical skills, make a meaningful contribution, and grow your career within a supportive team, we'd love to hear from you.
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