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Application Support Analyst (Remote) – £35,000 + Training Provided – Entry Level
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Application Support Analyst (Remote) – £35,000 + Training Provided – Entry Level
Application Support Analyst (Remote) – £35,000 + Training Provided – Entry Level
Location: Remote Salary: £32,000–£35,000 per annum Job Type: Full-Time / Permanent
About the Role
We are recruiting on behalf of our client for a motivated Application Support Analyst to join their growing remote technology team.
This is an excellent entry-level opportunity with full training provided, ideal for graduates, aspiring IT professionals, junior support engineers, and career changers looking to build a career in software and technical support.
As an Application Support Analyst, you will provide first-line support for business applications, troubleshoot technical issues, and help ensure users receive an outstanding support experience.
Key Responsibilities
- Provide first-line support for business applications and software systems
- Investigate and resolve user queries via phone, email, and ticketing systems
- Log, prioritise, and manage support tickets
- Troubleshoot software, application, and user access issues
- Escalate complex technical issues where required
- Support system testing and application updates
- Maintain accurate documentation and knowledge base articles
- Work closely with technical and operational teams to resolve issues
- Deliver excellent customer service while meeting service level agreements (SLAs)
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Skills & Experience
- Interest in IT, software applications, or technical support
- Strong analytical and problem-solving skills
- Excellent communication and customer service abilities
- Good attention to detail
- Basic knowledge of Microsoft Windows and Microsoft 365
- Familiarity with ticketing systems or CRM software is advantageous
- Ability to work independently in a remote environment
- Degree, IT qualification, personal projects, or relevant experience is beneficial
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✅ No commercial application support experience required – full training provided
Benefits
- Fully remote working
- Competitive salary of £32,000–£35,000 per annum
- Comprehensive training and mentoring programme
- Career progression opportunities within IT and software support
- Company pension scheme
- Paid annual leave
- Employee wellbeing initiatives
- Supportive and collaborative team environment
Why Join?
This is an excellent opportunity to begin a long-term career in IT. You’ll gain practical experience supporting enterprise applications, resolving technical issues, and working alongside experienced technology professionals while developing valuable technical and customer support skills.
Application Process
Due to the high volume of applications, if you do not hear from us within 15 days of applying, please assume your application has been unsuccessful on this occasion.
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