Rothstein Recruitment
Application Support Analyst - SQL - Banking
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Application Support Analyst - SQL - Banking
Application Support Analyst – SQL – Banking
Join a leading international bank as our Application Support Analyst in this hands-on 2nd line support role. You’ll work within a specialist team, delivering software support for core banking applications in a fast-paced, mission-critical environment.
Supporting business-critical banking systems requires a strong SQL background, Windows Server experience and the ability to troubleshoot complex application challenges. You’ll collaborate with internal teams, business users and third-party suppliers to resolve incidents efficiently.
About the Role
This application support position is responsible for:
- Keeping banking systems operational
- Adhering to tight SLAs (Service Level Agreements)
- Acting as a technical bridge between developers, IT, and end-users
The team is small and invested in fostering both solutions and process improvements, meaning your contributions will create tangible impact.
Responsibilities
Incident & Reporting Management
- Escalate and resolve external incidents, service requests, and system alerts within SLA bounds.
- Follow clear procedures for incident handover, communication, and post-resolution testing.
- Conduct root cause analysis to prevent recurrence and complete documentation of findings.
Technical Troubleshooting
- Examine application issues across bespoke/Custom-built systems, databases, and Microsoft Azure hosting environments.
- Query databases using SQL to diagnose and resolve problems.
- Utilize PowerShell and SFTP/WinSCP tools for remote analysis when required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Change & Production Support
- Assist with application deployments into production, including validation testing.
- Participate in post-release tasking to ensure service restores to standard.
Knowledge & Improvement
- Build runbooks and troubleshooting documentation for follow-on support.
- Identify automation opportunities to streamline common activities.
- Engage with security risk assessments and vulnerability remediations as part of the ITSM process.
On-Call & Coordination
- Rotate as a first responder in on-call support, responding to production system alerts.
- Work closely with supplier teams and internal groups to drive resolution.
- Act as SME/contact for asset management, ITIL, and system changes at requester’s discretion.
Requirements
Core Experience & Skills
- Hands-on experience in application support, preferably in a banking/financial context.
- Proficient SQL usage with relational databases (MS-SQL preferred but not mandatory).
- Experience working with custom-built application and legacy system support.
- Solid working knowledge of Windows Server environments, including troubleshooting.
- PowerShell proficiency for scripting and IT automation tasks.
- Experience with SFTP/WinSCP and scripting tools to replicate and retrieve technical data.
- Monitoring/Alerting tools: Experience with APM solutions like Datadog and log correlation.
- Familiarity with security protocols, including exposure to ** identifies**.
- Experience using version control systems such as Git, including branching workflows.
- Strong analytical abilities and the curiosity to dig deep into incident cause.
- Clear gestures in technical communication, able to explain issues to non-technical stakeholders.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Nice-to-Have
- Direct experience in banking/fintech systems or regulated services.
- Working within the financial sector’s software landscape.
- Certification in ITIL processes or Observability-driven monitoring.
- Experience with ETL/orchestration tools, SVarovation workloads for banking applications.
- Third-party supplier/offshore engagements in supporting backgrounds.
Improvements & Growth
While this submission does not yet include specific benefits, the role offers: ✓ Advancing your SQL & Windows Server expertise through high-impact technical support. ✓ A collaborative environment with an emphasis on upskill via automation and refined processes. ✓ Dynamic interactions with modern ITIL-related processes, ensuring longevity within tech stacks.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location