Waste Logics Software Limited
Application Support Engineer
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Application Support Engineer
Senior Waste Logics Support & Database Specialist
Waste Logistics is a leading innovator in the waste management SaaS space, specialising in developing cutting-edge software and solutions that integrate seamlessly with various third-party platforms. Our vision is to automate sustainable waste management for humanity. Waste Logistics aims to transform waste management through automated systems that boost efficiency and promote sustainability, striving for a cleaner, greener future.
Key Responsibilities
- Provide 2nd line technical support to clients, partners, and internal users as part of a multi-tiered support team.
- Manage the ticketing system and ensure the library of queries and resolutions remains up to date.
- Build, maintain, and optimise complex SQL datasets for business intelligence reporting.
- Coordinate directly between customers and 3rd-party vendors.
- Assist in investigating problematic network issues.
- Deliver regular and customised training to internal teams.
- Perform ad-hoc database querying and log analysis.
- Support the development team in creating hotfixes, utilising GitHub for version control.
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Person Specification
The successful candidate will:
- Be proactive in managing their workload under pressure.
- Operate effectively in a remote working environment, self-motivating with a structured approach.
- Apply logical problem-solving skills to software solutions.
- Adapt quickly to new technologies and processes.
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While a dedicated programmer is not required, the role demands:
- Minimum 2 years’ experience in 2nd line application support (or a comparable role).
- SaaS industry experience, preferably in a scalable cloud-based system.
- Proficiency in complex SQL scripting (with preference for PostgreSQL).
- A strong foundational knowledge of web development technologies and languages (achieved through education or experience).
- Basic exposure to troubleshooting computer networking problems.
Waste Logistics is committed to fostering a collaborative, inclusive culture focused on sustainability and innovation. Join us in shaping the future of waste management!**
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