Application Support Engineer

Your role What you'll be doing Your role Corpay is currently looking to hire a Support Engineer within our organisation. This role supports key business applications by managing system alerts, troubleshooting issues, and assisting both internal teams and clients. The position focuses on first-line support while contributing to system reliability, debugging, and continuous improvement initiatives. What you'll be doing As a Support Engineer, you will be responsible for managing and resolving system alerts, troubleshooting issues, supporting both internal teams and helping resolve client issues. You will collaborate with cross-functional teams to maintain and improve system reliability while playing a key role in debugging, root cause analysis, and system optimisation. How We Work As a Support Engineer, you will be expected to work in a hybrid environment based in our London office. Corpay will set you up for success by providing: • Assigned office workspace and home office setup • Company-issued equipment • Formal, hands-on training Role Responsibilities • Act as the first point of contact for system alerts and issues raised by clients or internal teams • Investigate system alerts, analyse logs, and trawl through data to diagnose and resolve issues effectively • Use tools like Datadog and other monitoring platforms to detect and respond to system anomalies • Collaborate with other departments (Settlements, Compliance, Client Services and Connectivity teams) • Manage incidents in line with SLAs, ensuring timely resolutions • Analyse system logs, debug issues and identify root causes • Create and run scripts to query databases • Work with APIs to debug integration issues • Document common issues and resolutions • Improve system performance and workflows • Communicate directly with clients when needed What We Need • Hands-on experience with AWS • Strong SQL/database skills • Experience with APIs (REST) • Strong debugging and troubleshooting skills • Experience with monitoring tools (Datadog etc.) • Strong communication and problem-solving skills Benefits & Perks • 4 X Life insurance • Pension scheme – 5% employer contribution • Private Healthcare • 25 days Holiday (plus Holiday Buy/Sell) • Access to LinkedIn Learning • Free rewards and discounts via Gratitudes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency. #LI-Hybrid #LI-KM1 About Corpay About Corpay Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law. Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions. Learn more about Corpay: https://www.corpay.com Transparency & Compliance Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department. Use of Artificial Intelligence in Hiring Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes. Candidate Privacy Notice For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy. Pay Philosophy Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable. Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.