Collinson
Application Support Specialist
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Application Support Specialist
Application Support Specialist
Collinson is the global, privately-owned company dedicated to helping the world travel with ease and confidence. The group offers a unique blend of industry and sector specialists who provide market-leading services:
- Airport experiences
- Loyalty and customer engagement
- Insurance solutions serving over 400 million consumers worldwide.
Collinson operates Priority Pass, the world’s original and leading airport experiences programme, offering access to 1,500+ lounges and travel experiences (dining, retail, sleep/ spa) across over 650 airports in 148 countries.
Key Clients
Innovative partnerships with:
- Payment networks: Mastercard, Chase
- Airlines: American Express, British Airways, Cathay Pacific, LATAM, easyJet, Flying Blue
- Banks: HSBC
- Hotels: Accor
- 90 airlines, 20 hotel groups worldwide
Collinson addresses social responsibilities through purpose-driven programmes, empowering employees to excel while contributing to the communities they serve. With an expanding Diverse and talent-focused team of 2,200+ global colleagues, the company continues to shape travel experiences with forward-thinking innovation.
Role Purpose
The Application Support Specialist ensures seamless technical and functional support for critical business applications, including:
- Legal Applications
- JIRA, Confluence, GitHub
Key Responsibilities
- Operate and maintain software applications with a focus on smooth functionality
- Troubleshooting and resolving user enquiries in alignment with agreed SLAs
- Monitoring application performance for consistency
- Coordinate with developers, product managers, and operational teams
- Collaborate with end-users to deliver superior system usability
- Document standard operating procedures (SOPs), user guides, and application metrics
- Conduct training sessions to improve software adoption
- Identify system optimizations and propose enhancements
- Manage Atlassian Cloud, GitHub Enterprise Cloud, and Azure DevOps tools
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Any necessary security controls (role-based access), monitoring license compliance and emerging trends.
Responsibilities
Core Accountabilities
-
Technical Support
- Resolve software queries and user issues efficiently
- Provide up-to-date system status updates
-
System Monitoring
- Continuously assess application performance, identifying inefficiencies
- Alert relevant teams on anomalies or downtime
-
Collaboration
- Develop strong working relationships with developers, system admins, and end-users
- Contribute solutions to multi-team operations and improvements
-
Documentation & Metrics
- Maintain architecture and reporting documentation
- Produce performance evaluations to guide decision-making
-
Training Delivery
- Lead training on applications—best practices, updates, and functionalities
-
Continuous Improvement
- Research and identify product enhancements
- Explore emerging technologies (e.g., AI, cloud tools) to recommend integration
DevOps Tools Owner
- Ensure scalable and reliable DevOps tooling
- Implement secure environments and compliance alignments
- Monitor licensing policies and operational health
Required Skills & Qualifications
- 3+ years of experience specializing in Atlassian Cloud, GitHub Enterprise, and Azure DevOps
- Degree in Computer Science, Information Technology, or equivalent practical experience
- Proficient understanding of:
- Operating systems
- Databases and system architectures
- Experience with:
- ITSM tools (JIRA/Servicenow-, etc.)
- Version control systems (GitHub, GitLab, etc.)
- Familiarity with:
- SDLC (Software Development Lifecycle) processes
- Troubleshooting application issues with:
- Log analysis
- Diagnostic tools
- Basic scripting
- Strong technical aptitude for resolving application bugs and performance gaps
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Soft Skills
- Excellent written and verbal communication, tailored to both technical/varied audiences
- Customer-focused mindset, empathetic and solution-driven
- Analytical problem-solving skills with attention to detail
- Ability to collaborate efficiently across dispersed teams
- Adaptability, with balanced skills for hands-on troubleshooting and proactive planning
Desirable (Bonus) Experience
- Data and database fixes, including SQL/CLI-type functional support
- Exposure to regulated or clinical applications (e.g., travel healthcare, insurance)
- Knowledge of software security architectures, compliance standards, and legal frameworks
- Interest in cloud technologies (SaaS, PaaS) or emerging DevOps-related domains
Cultural Fit & Inclusion
Collinson is an equal opportunity employer and celebrates diversity in:
- Gender identity
- Neurodivergence
- Age and family status
- Background
- Other characteristics
Values and Environment
- Purpose-Driven Culture: Meaningful work with opportunities to grow
- Corporate Values guide all engagement:
- Take Action – accountability meets bold action
- Do the Right Thing – ethical integrity in decisions
- One Team – inclusive, collaborative outlook
- Be Insight-Led – data-driven excellence
Diversity and Application Query
- Feel free to share appropriate pronouns in your application
- For additional interview support, email: ukrecruitment@collinsongroup.com.
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