Hywel Dda University Health Board
Application Support Specialist
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An opportunity to join the Application Support team at Band 5 has become available.
The post-holder will join a team of Application Support Specialists providing high quality support and advice to users of key digital systems across Hywel Dda University Health Board, providing guidance and training with regard to system usage and functionality and ensuring all aspects of recording are undertaken to the highest quality.
Experience of working with systems and providing application support is essential. The role suits a dynamic and reliable individual who is capable of working independently or as part of a team. The candidate must possess good written and verbal communication skills as well as be able to meet deadlines.
- Provide a comprehensive training service on new and existing Clinical Applications.
- Responsible for delivering and supporting all aspects of Application Support training.
- Undertake acceptance testing of supported applications.
- Support a second line help-desk function within the Health Board.
- Ensure that staff are trained in accordance with Health Board Policies and Procedures in line with Information Assurance.
- Provide Business Change assistance to informatics projects.
- Provide Application training to all levels of staff who use the clinical systems.
- Liaise with Heads of Departments to arrange for staff to be released for training.
- Liaise with Heads of Department to arrange for staff to be released for user acceptance testing.
- Appraise / analyse new modules before any major updates connect to the live systems.
- Be responsible for updating application training materials including eLearning modules and user guides.
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Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
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Our Services Are Provided In
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
For further details / informal visits contact:
- Name: Chris Haines
- Job title: Application Support Manager
- Email address: chris.haines@wales.nhs.uk
- Telephone number: 01267 616945
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