The Hyde Group
Application Support Specialist
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Application Support Specialist (Housing Management Software)
Location: London Bridge
Work Arrangement: 2 days office-based, 3 days remote working
Salary: £52,000 to £60,000, depending on experience
About Hyde
Hyde is looking for an Applications Support Specialist to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
Role Overview
As an Applications Support Specialist at Hyde, you will help ensure our business-critical applications remain stable, reliable, and fully supported. You will provide technical expertise across our application portfolio, resolving incidents, supporting upgrades, improving data quality, and helping operational teams deliver effective services.
Key Duties
- Provide expert support across Hyde’s application portfolio, resolving incidents and service requests within agreed service levels.
- Lead investigations into high-priority, recurring, or complex application, integration, and data issues, identifying root causes and recommending long-term fixes.
- Support approved configuration, minor enhancements, testing, upgrades, patches, releases, and post-implementation validation.
- Investigate data quality and reconciliation issues, produce reports, data extracts, and analysis to support business users and service teams.
- Work collaboratively with technology teams, suppliers, and stakeholders to strengthen application stability, resilience, automation, and service quality.
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Why Join Hyde?
Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
Requirements
As an Applications Support Specialist, we’re seeking someone who can bring:
- Proven experience supporting enterprise applications, data integration, and analytics tools, including NEC Housing, Workday/Finance systems, OpenText, Snowflake, SSIS, eRPA, and/or TMC.
- Strong knowledge of application lifecycle management, including incidents, problems, changes, and releases, with the ability to troubleshoot and identify root causes.
- A clear, collaborative communication style, with the ability to explain technical issues in plain English and work effectively with colleagues, suppliers, and stakeholders.
- A proactive mindset and passion for improving application stability, data integrity, automation, and service quality.
- The ability to diagnose functional, configuration, and data issues, produce reports and data extracts, use ITSM tools, and stay organized under pressure.
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The Benefits Of Joining Hyde
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
- Hybrid working options available
Diversity, Inclusion & Accessibility
Equity, diversity, and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued, and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organization. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible, and impactful.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Note: We reserve the right to close this advert early if a suitable candidate is identified.
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