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Applied AI Architect
Technical AI Consultant – Amazon Connect Lead (Opportunity via Haystack Executive Search)
The Role
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Lead technical discovery sessions to understand:
- Business requirements
- Existing contact center architecture
- AI readiness assessments
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Conduct data readiness assessments, evaluating:
- Data quality
- Accessibility
- Structure
- Governance of customer data assets
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Design and configure agentic AI solutions within Amazon Connect, including:
- AI agent creation
- Prompt engineering
- Model selection strategies
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Architect Agent-to-Agent communication patterns for multi-agent workflows
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Build serverless integrations using:
- AWS Lambda
- API Gateway
- Step Functions
- Python & Node.js (to connect AI agents with customer data systems)
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- Guide customers through:
- Testing
- Evaluation
- Validation of AI agent performance
What You’ll Bring
✔ Expertise in:
- Software development
- Cloud computing
- Systems engineering
✔ Proven experience in:
- Design, implementation, or consulting across applications and infrastructures
✔ Strong communication skills, able to engage:
- Technical teams
- Non-technical stakeholders
- Executive decision-makers
✔ Technical knowledge of:
- Data structures
- Data modeling
- Database schema design
✔ Familiarity with:
- Amazon Connect or alternative enterprise contact center platforms
Get help with your application
Your very own career expert that helps elevate your application to the next level.
✔ Hands-on experience with:
- Amazon Bedrock (model invocation, AI agent creation, knowledge base setup)
What’s In It For You?
🔹 Lead AI transformation for customers adopting Amazon Connect’s cutting-edge AI capabilities
🔹 Joining a pioneering team shaping agentic AI adoption in contact centers
🔹 Direct impact on refining the product roadmap based on customer insights
🔹 Pure problem-solving, tackling complex and business-critical challenges
Apply today via Haystack Executive Search
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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