Moorfields Eye Hospital, London, Fellowship
Appointment Coordinator /Call Handler
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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity, and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
Previous applicants need not apply
Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.
To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.
Please note we are unable to offer visa sponsorship for this role
Main duties of the job
- To register patients on the Patient Administration System
- To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time.
- To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.
- To cancel and rebook patient appointments, following the guidelines issued by the relevant service.
Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
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- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed Job Description And Main Responsibilities
The post holder will be a member of the trust’s Booking & Contact Centre team reporting to the Booking t Centre Manager.
- To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trust’s outpatient clinics based at City Road and its associated satellite units.
- To manage all GP referrals through the e-Referral System.
- To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
- To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
- To ensure adherence to the Trust’s Access Policy at all times.
- To work as part of a large administrative team and provide cross- cover as and when required.
Person specification
Skills/abilities
Essential criteria
- Ability to work within a team in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
- Excellent oral and written communication and interpersonal skills
- Ability to work independently and take responsibility for day to day workload
- Ability to work under pressure and to meet deadlines
Knowledge
Essential criteria
- Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word).
- Understanding 18 weeks Pathway.
Experience
Essential criteria
- Administrative experience
Desirable criteria
- Experience of working in a busy and demanding customer facing role
Education/Qualifications
Essential criteria
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
Desirable criteria
- Evidence of continuing education and development
Get help with your application
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Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Appointment Coordinator (PDF, 291.1KB)
- Appointment Coordinator (PDF, 291.1KB)
- MEH Staff Benefits (PDF, 919.1KB)
- MEH Privacy Notice (PDF, 138.0KB)
Apply online now
Further details / informal visits contact
- Name: Djamel Keteb
- Job title: Booking centre Manager
- Email address: dketeb@nhs.net
If you have problems applying, contact
- Address: Any
- Telephone: emma.blake10@nhs.net
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