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Appointment Setter & Customer Service Representative (Australian Cleaning Company)
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About The Role
ISOLA Cleaning Co is in the early stages of growth, so this is a great opportunity to join our team from the beginning.
If you're looking for a stable, long term position where you can grow alongside an ambitious Australian business, we'd love to hear from you.
Your main responsibility will be making outbound calls to new customer enquiries as quickly as possible. You'll be the first point of contact for many of our customers, answering their questions, building rapport, gathering the information we need and booking them into our schedule.
Initially, the workload won't be overly demanding as we're still growing. This gives you the opportunity to become familiar with our systems and processes before the number of enquiries increases.
As the business grows, you'll receive more enquiries, your responsibilities will naturally increase and there will be opportunities for more hours, higher pay and career progression.
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Experience in appointment setting, outbound calling, customer service or similar roles is definitely valued, but we're just as interested in finding someone who has a friendly and natural phone manner, speaks excellent English, is reliable, responds quickly and genuinely enjoys talking to people. We can teach our systems, but we're looking for someone with the right attitude who wants to grow with us.
Hours
- 40 hours per week
- Monday to Friday
- 10:00am to 6:00pm
Melbourne, Australia
Because we're still a growing business, there will naturally be quieter periods throughout the day. This is completely normal and gives you time to stay organised, follow up with customers, keep our records up to date and help with other admin tasks when needed.
As ISOLA continues to grow, the workload will increase along with your responsibilities. If you perform well, there will be regular opportunities for more hours, pay increases and career progression.
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We're looking for someone who wants a long term opportunity and is excited to grow with us.
How to Apply
To help us get to know you better, please answer the following in your application:
- Tell us about your appointment setting, outbound calling or customer service experience.
- Have you worked with Australian customers before? If yes, please tell us about your experience.
- What are your available working hours in Melbourne, Australia time?
- Please attach a 30 to 45 second voice recording introducing yourself as if you are calling a customer who has requested a cleaning quote. We'd like to hear your natural phone manner, friendliness and English communication skills.
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