Apprentice Admin Assistant

In this role, you will be carrying out a range of administrative duties to maintain the day-to-day operations of the office & engineers.

Requirements

• GCSE in: English (grade C/4 or above or equivalent)
• GCSE in: Maths (grade C/4 or above or equivalent)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• A positive attitude, excellent communication skills, well-presented and professional at all times
• The ability to work independently and as part of a team
• Proactive approach to management of workload
• Good telephone manner with colleagues and customers
• Communication skills, strong problem-solving skills and meticulous attention to detail
• Competent in Microsoft software packages such as Outlook and Excel. Training will be provided on our bespoke internal software
• Able to gain Security Clearance (DBS Check)

Responsibilities

• Scheduling of Service and Maintenance works in line with Service Level Agreements (SLAs)
• Proactively monitor engineers' activity to throughout the day to ensure job completion
• Updating & maintaining client database
• Daily tasks of answering the phone, redirecting phone calls and taking messages
• Daily task of checking company email inboxes
• Assisting management with any tasks deemed to be within your capability
• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.