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Apprentice Admin Assistant
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About the Role
This is a great business administration role if you are looking for a position where you get to support colleagues in providing a high level of support to clients. The role will involve answering phone calls, greeting clients, drafting letters and emails, plus other tasks.
Wage
£14,560 a year
Minimum wage rates (opens in new tab)
Training course
Business administrator (level 3)
Hours
Monday to Friday, 9.00am - 5.00pm with an hour for lunch
35 hours a week
Start date
Monday 31 August 2026
Duration
1 year 6 months
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will involve working within our front office team and responsibilities will include:
- Answering phone calls
- Greeting clients
- Drafting letters and emails
- Filing
- Dealing with incoming and outgoing post
- Other tasks as and when required
Where you'll work
47 BUTT ROAD
COLCHESTER
CO3 3BZ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
COLCHESTER INSTITUTE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
The apprentice will be working towards the Business Administrator Level 3 Apprenticeship Standard including a City & Guilds Level 3 Diploma for the Business Administrator
Monthly classes at Colchester Institute (Colchester Campus)
Essential qualifications
GCSE in:
- maths and English (grade 9-4/A*-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Patience
- Professional
- Approachable
- Good timekeeping
Other requirements
The role is office based and will require long periods of working on a computer
About the company
Independent firm of accountants, auditors and tax advisors. From our offices in Colchester, Beaumont Seymour Chartered Certified Accountants and Registered Auditors provide comprehensive accountancy, audit and tax services to businesses and individuals in Essex and the surrounding areas. We’re proud to have been supplying quality advice for over 40 years, and our advisers always go the extra mile to provide you with the very best accountancy services. Benefits of working for Beaumont Seymour include an Employee Assistance Programme and 22 days holiday plus bank holidays. http://www.beaumont-seymour.co.uk (opens in new tab)
Company benefits
- Employee Assistance Programme
- 22 days holiday plus bank holidays
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Permanent role in the admin team
The contact for this apprenticeship is:
COLCHESTER INSTITUTE
Colchester Institute - Apprenticeship Team
ci.apprenticeships@colchester.ac.uk
01206 712043
The reference code for this apprenticeship is VAC2000044290.
Closes on Saturday 29 August 2026
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