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Apprentice Application Operations Engineer
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Apprentice Application Operations Engineer – DWP Digital
Location: Newcastle Apply by: 11:55 pm on Sunday, 12th July 2026
About DWP Digital
DWP. Digital with Purpose.
DWP Digital offers an exciting apprenticeship where you'll:
- Learn on the job
- Earn a Level 4 qualification
- Help deliver critical digital services to millions of people across the UK
Join a supportive, collaborative team, build real IT and engineering skills, and shape your future in tech. We develop and maintain digital services that touch nearly every person in the UK—daily and during pivotal life moments.
As the UK’s largest government department, DWP:
- Helps people into employment
- Manages payments worth over £195bn annually
- Supports and empowers millions of individuals
Join us—but only if you share our purpose.
What Skills Do You Need?
To thrive in this role, you should demonstrate:
- Strong communication skills – Confidently share ideas clearly and present in fast-paced environments
- Ownership mindset – Driven to support critical systems independently, including after-hours when required
- Team player – Contributes positively and helps drive team success
- Highly organised – Prioritises tasks effectively and manages competing demands
- Self-managed learner – Balances workload while developing skills through apprenticeship training
- Career-driven – Motivated to complete the apprenticeship and grow into an Application Operations Engineer
The Role: Apprentice Application Operations Engineer
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Delivery. Work. Impact.
Join DWP Digital’s Centralised Application Support Services (CASS) team as an Apprentice Application Operations Engineer and earn while you learn in a dynamic, collaborative environment.
Key Responsibilities
- Support live digital services used by millions of users
- Troubleshoot and resolve incidents and issues
- Assist with system changes and releases
- Contribute to continuous improvement across our digital estate
- Work alongside experienced engineers
- Gain hands-on experience in:
- Modern engineering practices
- DevOps & Site Reliability Engineering (SRE)
You’ll also receive: ☑ Structured training and mentorship ☑ Dedicated learning time ☑ Guidance toward a Level 4 Application Support Lead apprenticeship
Requirements
To apply, you’ll need to:
- Meet eligibility criteria (including residency and qualifications)
- Commit to completing the full apprenticeship programme
- Be able to pass Security Clearance (SC) checks
What We Offer
Work-Life Balance
- Hybrid working model – Balance home work with in-office collaboration in a DWP hub
- Generous leave package:
- 24 days (rising to 26 days after one year)
- Flexi-time (up to 3 extra days per month)
- All public holidays included
Financial & Career Benefits
- Competitive pay: £32,137 per year
- Civil service pension – Employer contributions worth 28.97% (up to £9,310 per year)
- Profit-sharing scheme (via People’S Potential scheme)
Centred Around YOU
- Time Off for Volunteering – Support worthy causes
- Authenticity at work – Bring your full self with I Can Be Me in DWP
- Discounts & savings – Access to shopping, leisure, and more
- Interest-free loans – For a bike, gym membership, or season ticket
- Professional development – Coaching, mentoring, and career progression
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Award-Winning Culture & Values
- 2024 Diversity Employer of the Year (Computing Women in Tech Excellence Awards)
- Diverse & Inclusive Leadership (Digital Leaders Awards 2024)
- Commended as Best Place to Work in Digital (Computing Digital Technology Leaders 2025)
- Top Public Sector Employer (Women in Tech Employer Awards 2025)
Application Process
We balance your schedule, so our process is simple and fair:
- Apply – Complete your application on Civil Service Jobs. (Full instructions provided once you start.)
- Eligibility & Skills Check – Our Provider (Velocity) will contact you via email.
- Interview – A single online interview.
CLICK APPLY for more details and to start your journey!
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